Job Title

Join us as a Customer Service Officer in CouttsIf you have a passion for delivering excellent customer service coupled with strong communication skills, this could be your ideal roleYoull be building rapport and trust with our private banking customers and providing them with a seamless and positive experienceIn return, you'll be working in a supportive environment with opportunities to advance your personal and career developmentWe're always here for our customers so you'll need to be flexible in working a rotating shift patternThis is a hybrid role so after successful training , you'll work mainly from home with an expectation for you to go into the office a minimum of 1 day per week to connect with your teamThis job does not meet Skilled Worker visa sponsorship requirementsWhat you'll doWere looking for someone who can put the customer at the heart of everything they do. This means youll be going the extra mile, helping our customers meet their financial arrangements and goals and educating them in the different ways they can do their banking. Youll be their first point of contact, so its vital that you deliver outstanding service, every time.Day-to-day, youll be:Accurately completing processes and procedures, providing our customers with a seamless and positive experienceTaking the correct actions to deliver good customer outcomes, regularly reviewing their needsDealing with customer queries in full and on time, referring any to other teams and colleagues where necessaryUpdating customer information to make sure accurate records are maintainedThe skills you'll needYoull bring your experience of delivering outstanding customer service and exceeding expectations in a private banking or financial services environment. With strong planning and organisational skills, youll be able to work well under pressure, prioritise your tasks and deliver to deadlines.Youll also need:A background in providing support to a regulated sales teamGood numerical and problem-solving skills and attention to detailAn awareness of data protection, money laundering and FCA regulationsGood knowledge of Microsoft Office, especially Microsoft ExcelYou'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready and have mastered your current role, well help take your career to the next level.How we'll reward youSalary: 31,995 per year (pro rata for part time hours worked)Youll join on a competitive salary of 31,995 and in addition youll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme.