Job Title

Join us as aPersonal Banker, Mobile Branch Lead in ExeterIf you have a passion for delivering excellent customer service along with good banking knowledge, wed like to hear from youWell look to you to deliver an exceptional experience to our customers who use our mobile branch banking servicesCrucial to this role will be your ability to complete our mobile branch driver training, which includes driver refresher trainingThis job does not meet Skilled Worker visa sponsorship requirementsWhat you'll doOur Mobile Branch banking service provides local communities with vital access to branch banking needs. Youll be acting as the first point of contact to customers in these locations, processing transactions, answering queries and identifying opportunities to help and refer them to specialists across the bank.Well also be looking to you to follow safe and secure mobile branch operating processes, making sound health and safety decisions for colleagues and customers using the service.Day to day youll be:Processing all customer branching transactions and making sure that customer records are up to dateDeveloping relationships with customers to understand and meet their needs and using your knowledge to explain the benefits of our products and servicesBuilding and maintaining a thorough understanding of the local community, community hubs and key stakeholdersThe skills you'll needYoull need to be over 25 and have held a valid driving licence for 2 years to drive one of our Mobile Branch vehicles. Ideally, youll already have a category C1 license, but if you dont, we'll provide comprehensive training and cover the cost. It would also be an advantage if you already hold a Driver Certificate of Professional Competence.Additionally, youll need:A passion for customer service and strong attention to detailThe ability to thrive under pressure and the determination to continuously improve service for our customers while meeting your personal and branch goalsStrong communication and interpersonal skills to explain our products and their benefits to our customers in a meaningful wayThe ability to work independently and on your own initiativeHow we'll reward youYoull join us on a competitive salarystarting of 26,010 pro rata for the hours you work.Youll also benefit from:A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programmeA generous holiday entitlement of 33 days, pro rata for hours workedA monthly contribution to your retirement fundTo find out more about the benefits we offer, check out our rewards and benefits page.What else you need to knowYour working patternYoure joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. Youll need to be flexible in terms of thehours you work, typically youll be working during branch opening hours which will be between the hours of 9am and 5pm, Monday to FridayYour learning journeyYour journey starts with a comprehensive training programme where youll gain a range of new skills, and the confidence to use them. Youll benefit from ongoing coaching and support, that will open the door to further career opportunities too.