Job Title

Customer Service AdvisorPermanentLocation Ipswich 3 days per week in officeSalary - 24,300 26,000 (dependant on experience)All successful applications will be invited to an assessment centre for this vacancy, Thursday 8th May.Who we are:Were not just talking about making a difference, were making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals.Youll be joining our teams of practical doers, future thinkers and business champions. Were enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come.About the roleYoull be a first point of contact for our customers, both responding to queries and proactively managing their accounts so youll build some fantastic relationships and feel a real sense of achievement from your work.A trusted advisor, youll cover the end-to-end customer lifecycle. That means everything from making welcome calls, to resolving issues, to dealing with invoicing and payments, to spotting opportunities toyou name it, youll do it so plenty of variety. Boredom is not an option!Were steered by our values, and the work youll do is really important. Well empower and encourage you to take action, to make informed decisions and to do the right thing. We love working at pace so youll get a real buzz from being part of our team. Theres plenty of opportunity for development and a huge amount to gain professionally and personally working as part of Drax Energy Solutions. We love to promote from within, and were proud of our positive working environment in which support and reward are key.Who were looking for:You dont need to have worked in customer services before (but great if you have) whats more important to us is that youve got a natural desire to give create a great experience for people. Youll want to make a difference, youll want to resolve issues, and youll want to exceed expectation.Its likely youll enjoy taking ownership of things you love getting the job done! Youre proactive, organised, and adaptable a self starter and a great team player.And it goes without saying youll be a strong communicator and relationship builder.Rewards and benefits:As you help us to shape the future, weve shaped our rewards and benefits to help you thrive and supportyour lifestyle. If successful in this role youll get:A discretionary bonus depending on company performancePrivate Healthcare with VitalitySAYE (Sharesave): discretionary scheme from time to timePersonal accident coverGroup personal pension plan where well pay up to 10%Holiday 25 days plus bank holidaysReimbursement of the cost of your annual membership of one relevant and appropriate professional bodyWere committed to making a tangible impact on the climate challenge we all face. Drax is where your individual purpose can work alongside your career drive. We work as part of a team that shares a passion for doing whats right for the future. With Drax you can shape your career and a future for generations to come.Together, we make it happen.At Drax, were committed to fostering an environment where everyone feels valued and respected, regardless of their role. To make this a reality, we actively work to better represent the communities we operate in, foster inclusion, and establish fair processes. Through these actions, we build the trust needed for all colleagues at Drax to contribute their perspectives and talents, no matter their background. Find out more about our approachhere.Talk to us about flexible working!How to apply:Think this roles for you? Click the apply now button to begin your Drax journey.If you want to find out more about Drax, check out our LinkedIn page to see our latest news.We understand that you may have some additional questions about the role. If youd like to have a confidential chat to discuss the role in more detail, please email careers@drax.com#LI-HYBRID