Job Title

Rate: 550 per day (Inside IR35) Duration: 6 months Start Date: ASAP Location: Remote Must Have Active SC Key Responsibilities: Lead and facilitate service design workshops with stakeholders, users, and cross-functional teams. Apply UCD methodologies to create seamless and inclusive user journeys. Work within GDS guidelines , ensuring services meet Service Standard assessments . Conduct user research and translate insights into actionable service improvements. Develop service blueprints, journey maps, and process flows to define service interactions. Collaborate closely with product managers, UX/UI designers, developers, and policy teams . Ensure services are designed with accessibility, scalability, and sustainability in mind. Advocate for user needs while balancing business and technical constraints. Essential Skills & Experience: Proven experience as a Service Designer in public sector or government digital projects . Deep understanding of User-Centered Design (UCD) principles and methodologies . Strong knowledge of GDS standards, assessments, and accessibility guidelines . Hands-on experience creating service blueprints, journey maps, and process flows . Ability to work in an agile environment, collaborating with multidisciplinary teams. Experience conducting user research and usability testing . Strong communication and stakeholder management skills. Proficiency in design tools such as Miro, Figma, or Adobe XDTPBN1_UKTJ