Job Title

Position: Operations ManagerLocation: St George's University of London Hospital - LondonHours: 40 Hours, 7am - 4pm, with paid breaks Role: Full TimeShift Pattern: 5 working days over a 7-day weekMitie have a brand new opportunity within the team for an Operations Manager to help support operational business plans to improve service quality, profitability and staff engagement at the St George's University of London Hospital. Main duties:Responsible for all staffing related activities, ensuring the effective deployment of staff within budgetary constraints to provide the contracted service to the Trust.Review reports relating to the services response times and ensures that ongoing service improvements are recommended as a result of changing Trust activity. Manages and controls contractors in an efficient and cost-effective manner whilst ensuring that they are compliant and delivering a cost-effective service as set out in the Commercial Agreements.Manages small works and intermediate projects as set out by the Contract Manager or Director of Healthcare.Ensures the provision and delivery of services meet/exceed the standards defined in the Service Level Agreement and is aligned with the client's Property strategies;Manages the contract in accordance with the Service Level Agreement and ensure that two-way communications are in place and effective with the Site Customer, NHS Team and Sub-contractors;Establishes and manages the operational budgets for all services delivered and managed by Mitie.Manages the financial requirements and monitor performance against the set budget.Plans, allocates and evaluates work carried out by individuals, teams and self & provides and organises information for action Ensuring that the contractual elements relating to the services are understood by all the team and that SLAs are achieved What we are looking for:Excellent Communication with teams and clientsWorked in a Healthcare or Cleaning setting Experience walking sites / floors to support their teamsA driven, enthusiastic and persevering personalityStrong interpersonal skills with the ability to influence effectively at all levels. The role will require maturity of thought, confidence and credibility to challenge and influence individual thinking whilst maintaining good working relationships with the senior management teamFully capable of understanding and maintaining the confidentiality across the site and respecting the needs of all stakeholders.Works well under pressure to meet the challenging deadlines for both operational and people aspects of their roles.Strong financial acumen with the ability to manage costs and ensure budgets are metUse all work equipment and personal PPE properly and in accordance with training received