Job Title

Job PurposeTo work alongside the House Manager and team to create a strong, dynamic and inclusive working environment To be an ambassador of and follow-up on all Ronald McDonald House Charities UK policiesAssist with producing and managing House budgets Take responsibility for the House operations in the House Manager’s absence Support the House Manager in establishing and developing community and fundraising partnershipsKey ResponsibilitiesCoaching and leading a team of people and supporting roles to balance the challenge of communal living and creating a supportive home-from-home environment Working with the team to allocate rooms and standardise family introductions to the HouseCoordinating administration and operational duties within the team Establishing and developing valuable donor relationships, ensuring all fundraising opportunities are explored and passed on appropriately Working to an agreed budget and understanding the importance of maintaining tight controls within the House Ensuring personnel files are accurate and complying with Charity and legal regulationsUnderstanding and following policies and procedures for the House’s key control systemOverseeing full and proper use of database systems Managing the House team schedule Managing House volunteers Being involved in House events and activities Building relationships with internal and external stakeholders Being flexible to provide on call duties on a regular basis to be shared with the House Manager Skills and AbilitiesAbility to manage a team to achieve high standards of House operations and build and maintain relationships Excellent verbal and written communication skills and confident in communicating with a wide range of audiences Good IT skills Be able to show empathy while maintaining professional boundaries Demonstrates an understanding of and maintains the principles of confidentiality Understands or willing to learn medical terminology most frequently used by resident families