Job Title

Customer Success Executive (Events/Exhibitions) £35,000 - £45,000 basic + £5k additional bonus3 days in the office, 2 days working from homeWe’re looking for a highly organised Key Account Customer Success Executive to manage event delivery for pharmaceutical clients in a regulated environment. Acting as the main point of contact, you’ll oversee multiple accounts, ensure compliance, and coordinate closely with internal teams and stakeholders to deliver high-quality, seamless event experiencesEvent & Compliance ManagementEnsure all pharmaceutical events comply with industry regulations and internal processes.Manage contracts, speaker agreements, and materials to meet compliance standards.Maintain documentation for audits and coordinate approvals with external compliance partners.Oversee content and collateral to ensure accuracy pre-event.Client Account CoordinationServe as the main contact for pharmaceutical clients, managing timelines, approvals, and communications.Tailor event delivery to meet client objectives and regulatory requirements.Liaise with client-side legal, finance, and medical teams to ensure proper documentation.Oversee multiple accounts, ensuring consistent support and delivery.Internal CollaborationCoordinate with internal teams (marketing, ops, sales, finance) to align on event execution.Drive cross-functional communication and support compliance training across departments.Deliver post-event reports and gather feedback for continuous improvementAbout YouExperience in client service, account management, or project coordination within the pharmaceutical or healthcare events space.Strong understanding of pharmaceutical compliance frameworks and approval processes.Excellent communication and interpersonal skills, with confidence working across multiple stakeholders.Highly organised and able to manage multiple projects simultaneously.Familiar with CRM platforms, project tracking tools, and documentation workflows.A proactive, detail-oriented mindset with a commitment to delivering exceptional client service.We read each application carefully and respond quickly to anyone we think could be a good fit.Good luck!!