Job Title

Product Owner (Hybrid Edinburgh)Head Resourcing is pleased to be working with a governing body who are looking for a Product Owner to lead the delivery and implementation phases of a Microsoft Dynamics 365 CRM platform. Following the successful completion of discovery and design, the project is now progressing into configuration, development, and rollout in partnership with a Microsoft Gold Partner. This new CRM will replace a legacy membership system and integrate with various business applications, including Business Central.Purpose of the Role:Clearly communicate the CRM vision, benefits, and objectives to stakeholders.Translate organisational needs into structured delivery actions.Collaborate with delivery teams, subject matter experts, and partners to ensure alignment with business goals.Champion continuous improvement by responding to feedback and driving sustainable change.Key Responsibilities:Guide the successful delivery of a fit-for-purpose CRM solution.Maintain and prioritise the product backlog, ensuring it reflects current priorities.Lead agile ceremonies such as sprint planning, daily stand-ups, and retrospectives.Support UAT and ensure stakeholder expectations are managed.Provide clear updates on delivery progress and risks.Mentor and support teams in agile methods.Help non-technical stakeholders understand solution capabilities.Required Experience:Proven track record of delivering Microsoft Dynamics 365 CRM solutions.Strong background in digital design and full service lifecycle delivery.Experience working with cross-functional teams and third-party suppliers.Solid understanding of Agile methodologies.Skills & Attributes:Strong communicator with excellent stakeholder management skills.Deep understanding of user-focused, iterative digital delivery.Skilled in product development with a human-centred design approach.Comfortable leading teams through ambiguity and complexity.Detail-oriented, collaborative, and delivery-focused.SalaryUp to £48kHybrid working1 day per week in EdinburghIf this sounds like you we would like to hear from you.