Job Title

We're proud to be working exclusively with a leading global software house as they expand their UK operations following an exciting new acquisition. With a strong international presence and an innovative product suite, our client is now seeking an experienced Customer Success Manager to support and grow their NHS customer base.This is a pivotal role, focused on ensuring effective adoption, maximising engagement, and driving measurable outcomes for NHS customers across the UK. Youll be instrumental in helping clients realise the full value of the software solutions, building trusted relationships, and acting as a key liaison between the customer and internal teams.Key Responsibilities:Own and manage relationships with a portfolio of NHS customers, acting as a strategic partner and trusted advisorDrive user adoption and ensure customers achieve tangible outcomes and benefit realisationCollaborate closely with implementation, product and support teams to deliver a seamless customer experienceMonitor customer health metrics, proactively addressing issues to support retention and satisfactionProvide ongoing education and enablement, including training, webinars, and knowledge sharingGather and relay customer feedback to inform future product development and strategyWhat Were Looking For:Proven experience working with NHS customers in a Customer Success, Adoption, Account Management, or PreSales positionStrong understanding of the healthcare landscape and the challenges faced by NHS organisationsBackground in working with complex software products or digital health solutionsExcellent communication, relationship-building, and problem-solving skillsAbility to manage multiple stakeholders and deliver value in a consultative, solutions-focused manner