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Job Title: Travel Hacker Concierge, Lifestyle, Luxury & Loyalty SpecialistCompany: First in Travel Location: Remote (EU time-zone working hours) Type: Full-Time About UsAt First in Travel, we design high-end travel experiences for clients who expect more than just logistics. We work at the point where service, creativity, and technology meet and were growing fast.Were not your typical travel concierge. Our clients expect flexibility, discretion, and originality. Some pay with cash, others with crypto, but all expect access, speed, and smart solutions. We speak their language, understand their world, and deliver luxury without the ego.Were building out our Operations team and looking for people who appreciate quality, get service excellence, and have a natural flair for creating standout experiences. If you know how to deliver, are luxury fluent, service obsessed and sharp across every communication channel, then we want to hear from you. What You'll Be DoingClient Support & Itinerary BuildingBuild real relationships with clients - get to know what they value and help them plan trips & experiences that reflect that.Handle travel, dining, and lifestyle requests across a variety of channels.Manage everything from simple flights to complex, multi-stop international trips.Respond quickly, listen carefully, and offer thoughtful suggestions and tailored itineraries , adding thoughtful touches that elevate the experiences (before they even ask).Reward, Loyalty & Points-Based BookingsHandle bookings made using airline points and miles - whether through direct programs or partner redemptions.Know your way around loyalty programs across Air, Hotel and Luxury spaceThink ahead: use creative routing, maximise loyalty benefits, and unlock value others overlookBooking ExecutionWork across GDS (Sabre preferred) and direct vendor platforms to secure flights, hotels, and extras.Handle changes, cancellations, and follow-ups with minimal fuss.Keep everything logged clearly and securely in our systems (currently Todoist, moving to a CRM soon).Problem-Solving & Creative ThinkingFind smart solutions when things dont go to plan - missed connections, schedule changes, last-minute requests. Own what comes your way.Use experience and common sense, but dont be afraid to get a bit creative to help the client.Spot ways to improve how we work, and speak up Niche Channels & Booking Know-How Be comfortable with non-traditional booking tools and platforms.You're curious about the edges of travelwhere tech, loyalty, and niche suppliers meet. Who We're Looking ForYou probably dont think of yourself as a typical travel agent.You understand premium service, but you also know how to research, dig, compare, and uncover value.Youre self-sufficient, thrive in remote setups, and stay on top of details without being micromanagedYoure confident navigating big personalities - respectful, unflappable, and always bringing calm, clever solutions.Experience in luxury travel, high-end dining, or premium experiences - ideally all three. Youve got an eye for style and a feel for what luxury really means. What You'll NeedAround 3+ years in the travel space (could be as an agent, loyalty expert, concierge, aviation, etc).Experience with reward bookings or loyalty programs is important - especially international.Youre adept at using GDS (Sabre preferred)You learn fast, remember what matters, and get our world. Luxury, loyalty, and lifestyle. No handholding neededComfortable using digital tools like Todoist, Google Sheets, and multiple chat platforms simultaneously. Open to testing new ideas as we scale and evolve.Clear communicator, written and verbally. Friendly, direct (without the fluff) and professional.Bonus if youve worked in the concierge & lifestyle space, have a service first attitude and get the demands & expectations of our high-net-worth clients.We're not a startup, but most days still feel like one, so you'll need to be flexible, proactive, and up for the pace. What We OfferCompetitive salary plus performance bonuses.Fully remote role, with flexibility around where, when and how you work - just be available during EU hours.A chance to grow with a company doing things differently.A team that works hard but doesnt take itself too seriously.Access to industry perks and ongoing learning opportunities. How to ApplyIf this sounds like you - or close enough that you're curious - wed love to hear from you. Tell us what youre good at, what youve done that youre proud of, your most creative complex travel solution or what youve figured out that most people havent, and send your CV to hr@firstin.travel