Job Title

Sales Enablement ManagerJob Summary:Our partner, a leading travel experience platform, is seeking a Sales Enablement Manager to elevate the performance and efficiency of its global contact center within the companys fastest growing division.This role is critical in optimizing inbound and outbound sales processes while ensuring exceptional customer service. As part of a fast-growing, innovative team, youll help shape strategy at the intersection of service, sales, and technology.Some Basic Info:Work set-up: Hybrid with flexible options about days to report to the office in OxfordPay: 52,000 annual salary + an annual bonusBenefits: Healthcare, dental, life insurance, long-term disability, pensionKey Responsibilities:Design and implement global agent workflows and contact routing strategies to maximize sales and customer satisfaction.Partner with Product, Tech, and vendors to optimize CRM and telephony platforms.Evaluate enablement program effectiveness using metrics like conversion rate and develop training programs to improve agent performanceLeverage AI tools (e.g., ChatGPT 4.0, Salesforce automation) to streamline low-value interactions and prioritize high-impact customer engagements.Required Experience:4+ years in Sales Enablement, contact center operations, or customer service strategy.Demonstrated experience with telesales or inbound/outbound customer support sales.Proven ability to influence call routing, agent workflows, or skill-based mapping.Nice-to-Have Experience:Experience working with external vendors or BPO partners.Exposure to AI and automation in customer support environments.History of developing onboarding programs or training initiatives for service teams.Required Skills:CRM Platform Expertise (e.g., Salesforce, Zendesk)Telephony System Proficiency (e.g., Five9, Genesys, NICE)Workflow and Process OptimizationPreferred Skills:Data analysis using Excel, SQL, or TableauFamiliarity with AI tools and automation workflowsTechnical translation of business needs into system improvementsThere are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.