Job Title

Maintenance Support TechnicianHybrid (Northern Ireland) with weekly commute to Dublin necessaryType: Full-TimeReporting to: COO & Sales ManagerExclusively partnered with New Leaf RecruitmentAbout the CompanyWe are proud to represent a globally recognised, Irish-owned business that continues to lead the way in its specialist field. This company has earned a stellar reputation for quality, reliability, and innovation—and they're growing. Now, they’re looking for a Maintenance Support Technician to join their team in a hybrid role that combines hands-on product expertise with strong people skills and a keen eye for technical detail.About the RoleThis is a hybrid support role requiring weekly travel to the Dublin facility to inspect, oversee, and carry out minor repairs on a very limited number of returned or defective products. You'll also liaise directly with customers and wholesale partners, provide technical support and guidance, and communicate with US customs where needed to address occasional shipping or product clearance issues.This role requires a problem-solver with a technical mindset, someone who’s comfortable speaking with customers and supporting both domestic and international partners.Key ResponsibilitiesTravel to the Dublin facility (1–2 times weekly) to inspect and repair returned units.Liaise with US customs to resolve any issues related to product entry.Provide support and training to wholesale partners and individual customers.Communicate clearly and professionally with customers experiencing technical issues.Handle the occasional product recall or return, inspecting and identifying root causes.Work closely with the COO and Sales Manager to report findings and assist in continuous improvement efforts.Ideal CandidateTechnically minded with a hands-on, practical approach to problem solving.Confident communicator with strong interpersonal skills.Previous experience in a technical support, maintenance, or product troubleshooting role is an advantage.Residing in Northern Ireland and within commutable distance to North Dublin as required.Able to work independently and take initiative when faced with unfamiliar problems.A proactive, customer-first attitude and a passion for solving issues efficiently.What’s on OfferHybrid working arrangement with flexibility.Opportunity to join a globally respected Irish company making a real impact.Competitive salary and training provided.Be part of a tight-knit, supportive team that values collaboration and initiative.Apply today to have a highly confidential call on this opportunity. For enquiries, please email