Job Title

ABOUT THE ROLEAs a Customer Support Partner, you'll feel inspired and empowered to seek out every opportunity to achieve the right outcomes for our customers. Ensuring our difference is felt through the Partner-led service our competitors just can't compete with. Your tasks will be varied, ranging from supporting with JL Money services and/or Partnership Credit Card applications, serving in our Bureau de Change to dealing with lost property and a wide range of other customer queries and sometimes, complaints. Due to its nature and financial legislation, you need to be 18-years or older to work in this role. Key ResponsibilitiesApproach work with a friendly, welcoming and self-motivated attitude to provide the best possible customer experience. Resolve customer queries and complaints as a first point resolution in a respectful and compassionate manner. Be an ambassador for the John Lewis brand and its reputation as a trusted company. Support the wider shop when required and coach Partners on our services and how to handle customer queries/complaints. Promote our services at in-store events. Essential skills/experience you'll needExcellent customer service skills. Great computer skills with the ability to work with multiple software. Strong admin/organisational skills, whilst paying close attention to detail and compliance. Excellent communication skills with a logical approach. Desirable skills/experience you may havePrevious experience of working in a customer-facing role is welcomed. However, we'll provide all the training you need so that you can perform at your best, every day. Closing Date:April 21, 2025 Pay:£12.40 Hourly Contract Type:Temporary Hours of Work:30 hours per week including weekends and Thursdays until 20:00 Job Level:Partnership Level 10 Where You'll Be Working:Norwich (John Lewis & Partners), All Saints Green, Norwich, Norfolk, NR1 3LX#J-18808-Ljbffr