Job Title

Andras House - Assistant Reservations Manager Apply now Andras Hotels- Headquarters Belfast Share About Us Andras Hotels is Northern Ireland’s largest hotel group with ten hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism. What is the Job? You will assist the reservations manager to ensure the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum guest satisfaction and room revenue in order to meet or exceed the revenue target. You will assist in managing the day-to-day operation of the Reservations team. Hours 40 hours What we Offer? Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends Health Care Cash Plan Diamond membership of Kingsbridge Hospital Group Enhanced Pension Scheme Enhanced Maternity Pay Enhanced Paternity Pay Increased Annual leave with service Employee Appreciation and Social Events Discount at Bodyscape – Employee rate and family and friend rate Cyrospa discount rate at Bodyscape £20 for completion of FLOW training Cycle to work Recruit a friend scheme Employee of the Month Award Communication and advice on Health and Wellbeing Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group Work for globally renowned Hotel Brands About the role Your Day to Day Assist with the day to day running of the department Assist with rotas/payroll/recruitment/holidays/absence/return to work Ensure Groups Strategy is correctly managed on a day-to-day basis Respond to and independently quote group enquiries in a timely manner Oversee daily management of groups including allocations, series, release and cancellation policies Ensure effective communication between reservations and other departments Ensure billing and invoices are correctly managed and queries resolved Assist with overseeing all booking systems, Extranets, PMS, Central Systems to ensure full availability and maximum exposure Gather relevant information and reports Create & maintain relationships with our Leisure / Wholesale / Group partners & Tour Operators Assist with the preparation of contracts for the group Be fully cross trained to have the correct knowledge and skills to be able to sell and manage each of the properties facilities and systems Assist with onboarding, training plan & appraisals Partake in any external meetings/show-rounds when required Accountability Assist with Management of the Reservation Department Hours of work typically Monday to Friday, but may include occasional evening and weekend shifts What you will need Required criteria Minimum 4 years of experience in a hotel’s reservations role Proficiency in reservations management systems Supervisory experience 5 GCSE’S including Maths and English grade C or above or equivalent qualification Customer Service Skills Excellent Communication Skills Desired criteria Experience with Microsoft Office Suite (Excel, Word) Andras Hotels We are a leading property development and hospitality company, established in 1981 and based in Belfast, Northern Ireland. We are the city's largest hotel group approaching 1000 bedrooms in the city. Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments. We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City. Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments. We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members. We offer a range of staff benefits and opportunities to grow your career in our fast-growing company. Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.#J-18808-Ljbffr