Job Title

Job summary The post holder is responsible for the effective running of the reception / administration team. This includes overseeing the staff rota, ensuring that staff members are trained to work in their respective teams, effectively handling sickness absences, return to work interviews and holidays, and identifying the reception / administration team members training needs. In conjunction with the practice manager, ensure the delivery of appropriate training and recruitment of new staff members. The post holder is also responsible for preparing and submitting claims for payment to the ICB. Main duties of the jobWork with the practice manager to develop the optimum staff structure / rota and ensure that staff are available to fill the structure / rota (including managing relief cover as appropriate). The rota to be available at least 4 weeks in advance (on a rolling weekly basis). Effectively manage staff holidays and sickness absence, ensuring that all sickness absences are followed by a return to work interview and that copies of all relevant paperwork is held either in the shared folder or in HR file. Manage the diary for all clinicians' holidays, meetings, etc., and ensure that all the information is incorporated into the appointment schedules by informing the member of staff who organizes the clinics. To liaise with the person responsible for the maintenance of the holiday rota for nonclinical staff. Assist with complaints with the support of the Practice Manager. Liaise with the contract cleaners to ensure a high standard of cleaning for the premises. Arrange for contractors to carry out any urgent repairs needed to the building in the Practice Manager's absence after discussion with one of the Partners. Ensure along with the Practice Manager that regular checks are carried out on all alarm systems and boilers. Risk assessments, H&S and Infection control audits are carried out periodically. Date posted: 15 April 2025 Pay scheme: Other Salary: Depending on experience Contract: Permanent Working pattern: Full-time Reference number: A2980-25-0010 Job description Job responsibilitiesWe have an exciting opportunity for a highly motivated Deputy Practice Manager to join our friendly practice team. The post is ideal for an enthusiastic and forward-thinking individual who is passionate about working in a management and healthcare setting and improving their skills and experience. We are a two-site practice based in Woking. We have a growing list size of approx. 10600 patients. We are looking for an accomplished manager or supervisor with dynamism, outstanding leadership, and proven customer care skills to complement our existing team. The successful candidate will be an excellent communicator, impeccably organized, and willing to embrace change. They will have a track record in: General Practice or other healthcare/NHS setting Leadership Change Management, Project Management, and Quality Improvement Knowledge and application of IT systems Person Specification QualificationsEssentialGCSE grade A to C in English and Maths and IT Management experience DesirableHigher level management and leadership qualifications. Higher level qualifications (e.g., AS- or A-levels, undergraduate degree). Computer skills qualification. Working in primary care and GP practice. Implementing organisational change. Managing and analysing data and information. Competence using EMIS Web. Excellent communication, including writing reports. Using EMIS Web to run reports. Creating and delivering returns for GP Enhanced Service contracts. Using own initiative. Delegating fairly and effectively. Organising and developing others. Good fit with the practice team. Manages pressure and stress effectively for self and others. Self-confidence. This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer detailsEmployer name: Southview Medical Practice Address: Guildford Road, Woking, GU22 7RR Employer's website: