Job Title

Employer Royal Free London NHS Foundation Trust Employer type NHS Site North Middlesex Hospital Town London Salary £31,081 - £33,665 per annum inclusive of HCAS Salary period Yearly Closing 29/04/2025 23:59 Patient Pathway Coordinator - Obstetrics and GynaecologyBand 4The North Middlesex University Hospital NHS Trust is a medium-sized acute and community trust with over 525 beds and over 600 community staff, serving more than 600,000 people living across Enfield and Haringey and the surrounding areas, including Barnet and Waltham Forest. The hospital has been on its present site for over 100 years and was established as an NHS trust by statute in December 1990. The Trust’s services are provided on the North Middlesex University Hospital site as well as a range of community sites across the London Borough of Enfield, including at partner hospitals. They provide services in collaboration with a range of partners, including local GPs, acute, mental health and other community health service providers across North Central London. In the year ending 31 March 2022, the Trust reported a turnover of £419.7m and employed almost 4,000 staff. Following the transfer of Enfield Community Services on 1st April 2023, this has increased as we have welcomed over 600 new staff including District Nurses, Community Matrons, Community Physiotherapists, Psychologists and many more across a wide range of adult and children’s community services in Enfield. It is an exciting time to join North Mid as we continue our journey to become an integrated care organisation to deliver high quality, seamless care in our local communities, with a focus on tackling health inequalities. Job overviewThe Patient Pathway Co-Ordinator (PPC) will work within Women's and Children Services to facilitate the smooth running of our secretarial team by ensuring that coordinated and streamlined administrative processes revolve around the patient and their individual needs. Provide cross-cover for other Patient Pathway Co-Ordinator to ensure a consistent and effective administration service is maintained at all times. The PPC will be expected to perform a high level of secretarial and administration tasks within the Obstetrics & Gynae team including line management of the administration team. You will need to be able to work efficiently and accurately and work flexibly and confidentially across the Trust independently and as part of a team liaising with colleagues at all levels. Main duties of the jobTo maintain an up-to-date diary, including the organization of meetings and seminars as requested by the Consultant team, making them aware of any changes as they occur. To type, distribute and maintain clinical and general correspondence in line with Trust standards and time frames. To arrange and co-ordinate meetings, compiling agendas and taking and typing of minutes as directed by the Consultant, e.g. Obstetrics & Gynae Meetings. To be proficient in the use of multiple computer systems; MS teams and Microsoft office applications such as Word, Excel, PowerPoint and DictateIT3. To be competent in the use of the telephone system and demonstrate a good and polite telephone manner at all times. To take messages for the medical staff and refer urgent calls as required to the Obs & Gynae. To deal with correspondence, taking appropriate action including composing of routine and non-routine replies to correspondence for the Consultant Obs & Gynae. To be flexible to the ever-changing environment and be willing to support the team to achieve a high level of service. To follow departmental processes and procedures to ensure that the best services are delivered to our patients. To assist with general administration duties. To work as a team. Working for our organisationNMUH North Middlesex University Hospital NHS Hospital Trust (NMUH) is one of London’s busiest healthcare providers, providing hospital care and community services for the 350,000 people living in Enfield, Haringey and beyond. Our specialist services include HIV, cardiology, blood disorders, diabetes, fertility, sickle cell and thalassemia. In addition to a full range of cancer diagnosis and treatment services, the Helen Rollason Cancer Support Centre is based on-site and provides services to support cancer patients’ wellbeing. We also provide community services and have a dedicated 0-19 service for children and young people in Enfield so that they can get the best possible start in life. This includes health visitors and school nurses who are delivering the national Healthy Child Programme, which provides a structured framework for the delivery of key interventions to support the health and wellbeing of children and families from 0 to 5 and school aged children from 5-19. The 0-19 service aims to improve pathways and partnerships with services in the hospital and deliver excellent care for the children and families. Detailed job description and main responsibilitiesA full list of duties and responsibilities can be located within the job description and person specification for this role. Person specificationEducation5 GCSE's A-Level/B-Tec or equivalent experience NVQ Level 3 in Business administration or customer care, or equivalent experience Degree or equivalent ExperienceKnowledge of healthcare administrative systems and processes Knowledge of RTT pathways Experience of patient administration work in a healthcare setting. Knowledge of working within multi-disciplinary teams Previous experience working in a similar role in a hospital/health care setting Skills and abilitiesExperience dealing with customer complaints and customer care Ability to prioritise tasks effectively Computer literate, with experience of using a keyboard Experience using patient administration systems Knowledge of health and safety Pitman’s medical terminology qualification Demonstrates excellent intrapersonal, verbal and written communication skills Proactive, takes own initiative Team player with collegial working style and willingness to share responsibility Flexible, responsive approach to work Committed to a patient/client first mentality Able to deal very sensitively and non-confrontationally with colleagues, patients and relatives Confident to work assertively with multidisciplinary team ValuesDemonstrable ability to meet Trust values We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received. You will only be contacted by the Recruitment Team via email if you are shortlisted for this post. Please ensure therefore that you check your e-mail account regularly. Please note in order to progress your application, your data will be processed by our 3rd party recruitment providers – North London Partners Shared Service, (NLPSS) who conduct recruitment activities on behalf of NMUH. If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely(in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a “selfie” using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit NMUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of NMUH will have their original documents verified using this technology. By applying for this post you are agreeing to NMUH transferring the information contained in this application to its preferred applicant management system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Record (ESR) system and other secure, internal NHS workforce systems. By applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at saving you time and improving efficiencies within the NHS when your employment transfers. Therefore we want you to complete your e-learning modules prior to joining our organisation. If you are an EU/EEA citizenwho does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK. If you require sponsorshipfor a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system. Employer certification / accreditation badgesThe postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.#J-18808-Ljbffr