Job Title

Job summary An exciting opportunity has arisen to support the Breast Screening and Symptomatic Breast Service at Royal Cornwall Hospital. If you are ready to take the next step into a leadership role then we would welcome your application to join The Mermaid Centre as Deputy Office Supervisor. You will be responsible for the day to day running of the administrative functions for the Mermaid Centre and will contribute to the development and maintenance high quality administration processes. The Deputy Office Supervisor will support the Programme Manager in the delivery and reporting of local and national access targets across every stage of the patient journey. You should have excellent organisational skills together with the ability to remain calm and collected in a busy and dynamic environment. You will have a flexible and professional approach to the work and enjoy the variety of communicating with a wide range of people both internal and external to the Trust. You will be self-motivated, adaptable, have excellent time management and a willingness to learn new skills and take on challenges. The work is varied, challenging and fast paced, requiring a flexible approach, initiative and the ability to motivate and inspire others. The Trust will provide a supportive work environment where shared and professional development is encouraged. This is a full time (37.5 hours) opportunity however job share applications will be considered. Main duties of the jobSupervises the day to day operation of the administrative functions of the Mermaid Centre including the Breast Screening Programme for Cornwall (NHSBSP), the screening of women at high risk of developing breast cancer and of the suspected/symptomatic cancer breast service at RCHT. To provide accurate and timely rotas for the clerical staff working across the Department and Hospital sites. To supervise the admin and clerical team and to provide training and mentoring of new staff. To ensure patients are booked within the expected timescales including Breast Screening assessment, Cancer 2ww, follow ups and 6 week diagnostic targets. To deputise in the absence of the Programme Manager for personnel issues, reporting of targets and delivery of the screening and symptomatic administration. Uses knowledge and skills to problem-solve issues arising and conveys complex information and explanations to those with the need and the right to know. To assist with timely update of all QPulse documentation. About usSustainability is integral to the Trust achieving the NHS Net Zero target. All staff are therefore actively encouraged and supported to implement new ways of working within their field of expertise. Date posted: 15 April 2025 Pay scheme: Agenda for change Band: Band 4 Salary: £26,530 to £29,114 a year pa pro rata Contract: Permanent Working pattern: Full-time Reference number: 156-7051426 Job locationsRoyal Cornwall Hospital, Truro, TR13LJ Job responsibilitiesPLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side. To be an employee of the NHS you need to successfully complete the following: Identity Checks Professional registration and qualification checks Employment history and reference checks Occupational Health clearance Satisfactory Disclosure and Barring Service check Right to work in the UK We reserve the right to close this advert early. We may be able to offer flexible working. Please discuss at interview. We may be able to offer sponsorship but this is not guaranteed. Person SpecificationQualificationsEssential Good level of general education including GCSE Maths and English at grade C or above or equivalent. Recognised management qualification or relevant experience Desirable Business admin and/or IT related courses/qualifications. ExperienceEssential Line Management or Supervisory experience. Experience working in a busy office environment Comprehensive knowledge and practical experience of hospital and IT systems including Microsoft Office, PAS, MAXIMs, RADAR with advanced keyboard skills Knowledge of Trust HR Policies including recruitment and selection, absence management etc. Desirable Understanding of the NHSBSP Understanding of RTT including cancer 2ww targets Crystal Reports Software PracticalEssential Excellent clear oral and accurate written communication. Ability to prioritise own and team workload Occasional need to deal with distressing or emotional circumstances Excellent organisational skills including ability to delegate Excellent telephone manner Deposition Essential Willingness to learn new skills and take on challenges. Ability to work accurately to strict deadlines while under pressure and in unpredictable working environments with frequent interruptions. Able to handle confidential and sensitive issues in an appropriate manner. Effective listening skills Desirable Able to adapt to change. Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Additional informationEmployer name: Royal Cornwall Hospitals Trust Address: Royal Cornwall Hospital, Truro, TR13LJ Employer's website: