Job Title

Employer: The Newcastle upon Tyne Hospitals NHS Foundation Trust Employer type: NHS Site: Genetics, Centre for Life Town: Newcastle upon Tyne Salary: £24,169 per annum Salary period: Yearly Closing: 24/04/2025 23:59 Interview date: 06/05/2025 Clerical OfficerBand 2Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion. We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally. We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders. Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare. We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under-represented groups. Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team. Job overviewTHE NEWCASTLE UPON TYNE HOSPITALS NHS TRUST NORTHERN GENETICS SERVICE Genetics, International Centre for Life Clerical Officer Grade: Band 2 Hours: 37.5 per week, Monday to Friday This is an exciting opportunity to join the administrative team in the Northern Genetics Service based at the International Centre for Life to support our clinical and admin teams deliver outstanding care to our patients across the Northern Region and beyond. We are looking for enthusiastic, motivated and a reliable individual to join our supportive and friendly team. You will be required to provide administrative support within the team based at Centre for Life. Excellent inter-personal and organisational skills are essential as you will often be the first point of contact for staff, patients and visitors. We are committed to providing excellent training and development opportunities for our staff in the department. If this sounds like the role for you please get in touch, we would be happy to arrange for interested candidates to come and visit us and see the department and the work we do! Main duties of the jobDuties include patient registration using our electronic patient record, booking of appointments within our EPR, filing, photocopying, maintaining patient records, taking enquiries (telephone, email and face to face) from staff, patients and visitors and processing of daily documentation. Detailed job description and main responsibilitiesApplicants must be able to demonstrate excellent communication, organisational and team-working skills. You will be required to work within a large multi-disciplinary team and be capable of undertaking a demanding workload. You should be familiar and confident with Microsoft office packages, and experience of working within the NHS would be advantageous. Full training will be given. Job Purpose The post holder will perform a variety of clerical duties within a team providing efficient and effective support to the clinical and admin teams in Genetics. Dealing with incoming and outgoing post. Managing referrals to the service, both paper and electronic. Production of clinic and other ad hoc patient letters. Dealing with telephone calls from the users of the departmental services. Daily postal duties. Print address labels for outside Hospitals as required, amend database of addresses as changes occur. Photocopying as required. Reception cover as required. Training Immunology staff to enable them to cover, when necessary, clerical duties within the department. Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. Person specificationQualifications & EducationEnglish and Maths GCSE grade 9-4 (A-C) or equivalent level of qualification. Knowledge & ExperienceKnowledge of office procedures. Knowledge of medical terminology. Experience in health-related discipline. Skills & AbilitiesImportant note on completion of reference section of Application Form All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed. Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful. Employer certification / accreditation badgesThe postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.#J-18808-Ljbffr