Job Title

Bristol, Leeds, London, Manchester, WolverhamptonJob SummaryDo you want to work with internal and external stakeholders?Are you someone who can identify problems and improve processes?If so, we have an exciting opportunity for an Operational Service Support Officer to join our team here at the Ministry of Housing, Communities and Local Government (MHCLG) and we’d love to hear from you!We work on things that make a real difference to people’s lives. Whether it's through the homes we live in, the work of our local councils, or the communities we’re all part of, our work is at the top of the political agenda. We have ambitious and far-reaching outcomes to achieve this year and, if you’re thinking of joining us, there’s never been a more exciting time.We have over 3,500 staff who are based in 20 offices across the UK. The Digital Electoral Services (DES) are one of the Government’s key digital service portfolios, whose primary objective is to deliver excellent services to citizens and local authority partners. The Digital Electoral Services enable citizens to register to vote online and provides the digital interface to enable the safe and secure processing of new applications. The Register to Vote website continues to evolve to meet the requirements of new legislation and improve the citizens’ user experience.Job DescriptionAs an Operational Service Support Officer, you will be responsible for:Supporting the day-to-day running of all aspects of the Digital Electoral Services including operational, technical and website support. Ensuring elector and local authority enquiries and other correspondence relevant to the Digital Electoral Services are responded to in a timely manner. Deputising for the Operational Senior Service Support Officer when required. Ensuring appropriate operational documentation is in place and regularly reviewed. Taking ownership of customer issues, seeing problems through to resolution, and demonstrate understanding and empathy to customers. Keeping stakeholders accurately and promptly informed about any service disruptions, updates and events. Prioritising and managing multiple incidents and issues at one time. Providing support to Operational Senior Service Support Officers for resolution of service incidents on any of the Digital Electoral Services, including Register to Vote, Canvass Data Match, Voter Authority Certificate, Online Absent Vote Applications, the Electoral Registration Office Portal or Choose My Police & Crime Commissioner.Person specificationWe’re looking for people with strong interpersonal skills who enjoy working in a demanding, high profile agile environment. We’re looking for people who are passionate about agile working, who care about technology and who know how to deliver high quality services.Essential CriteriaYou will have the ability to:Build strong relationships with a wide base of stakeholders, such as Local Authorities and suppliers. Identify service improvements and opportunities to make processes simpler and more efficient Analyse and draw conclusions from data Utilise good written and verbal skills to demonstrate a strong customer service ethos Work independently, managing and prioritising tasks effectivelyEO salaryThe salary for this role is £31,176 (London) or £27,788 (National). For existing civil servants, the usual policy on level transfer and promotion will apply and is non-negotiable. If appointed on promotion, you will get the higher of 10% uplift or the new pay range minimum for Executive Officer (£27,788 National, £31,176 London).Contact point for applicantsName : James Smith Email : team:Email : #J-18808-Ljbffr