ONSITE HELPDESK ENGINEER - 12 Month FTC LONDON Our Client, a leading global telecommunications company, is looking for an Onsite Helpdesk Engineer to join their team on a full-time basis for a period of 12 months. This is an exciting opportunity to work with aglobal companythat puts their people at the forefront of everything they do. If this sounds like your type of role - get in touch today! Onsite Helpdesk Engineer - Job DutiesCommunication with end users from the EMEA region face to face or via telephone, email, or collaboration tools. 1st level troubleshooting of technical issues with end users and assist them as their escalation point of contact. Hands-on Desktop/Laptop PC Support Skills. Network and PC implementation and optimization. Understand and detailed planning and designing for customer's PC and Network. Migration planning and execution. Support PC and Call Centre system (including DC server). Proof of concept testing and acceptance testing. Vendor negotiation and control. Development and implementation for new features and services. Establish and cease PC/Desktop Security systems. Project and service delivery schedule management. Documented approach for implementation and modification. Visit customer premises when required for project or maintenance contract work including cover staff. Periodical status report to line manager. Coordination of operation flow with each department and customers. Onsite Helpdesk Engineer - What we are looking forWide knowledge and proficiency in PC software like Microsoft WIN 10/11, Antivirus, Microsoft 365, Windows Server, AD administration, Virtualization, Cloud (AWS, Azure), Office/Mailer, Switch/Router/IPT, Box, remote access (SSL-VPN, etc.) and Firewall products. Excellent written and verbal communication skills in English; speaking Japanese would be an advantage. Ability to investigate and source answers to various email and telephony inquiries about technical issues. Onsite Helpdesk Engineer - What's in it for youExposure to a global organization. Great Benefits Package. Free Travel to work! Training Opportunities in Japan. Seniority levelAssociate Employment typeFull-time Job functionInformation Technology IndustriesTelecommunications#J-18808-Ljbffr
Job Title
Help Desk Engineer