Job Title

Join the Transportation Financial Systems (TFS) team to become a key contributor in delivering Financial Solutions at scale! TFS owns the technology components that perform the financial activities for the transportation business. These systems are used across all transportation programs and retail expansion to new geographies. TFS systems provide financial document creation & management, expense auditing, accounting, payments, and cost allocation functions. Our new generation products are highly scalable and operate at finer level granularity to reconcile every dollar in transportation financial accounts with zero manual entries or corrections. The goal is to develop a global product suite for all freight modes touching every single package movement across Amazon. Our mission is to abstract logistics complexities from the financial world and financial complexities from the logistics world. There are ample opportunities in the team to build domain expertise in financial systems as well as transportation.We are looking for passionate Support Engineers who do not shy away from complexity while raising the bar on building large-scale NAWS solutions. We build products with emphasis on design, quality, and performance - while delivering customer success. We value individual career aspirations and thrive to build a team culture of mutual respect and trust. As a Support Engineer in TFS, you will work on large-scale FinTech applications. You will perform service level integrations, support architectural migrations, troubleshoot, and continuously work towards improving customer experience and will have opportunities to design and develop.If you are looking for an opportunity to solve deep technical problems and ensure higher standards while building a new innovative solution (ground-up) in a fast-paced environment with senior and seasoned engineers, this might be the role for you.Successful candidates should:Have the ability to learn technical concepts quickly with a strong sense of urgency Have enthusiasm for working in a fast-paced, rapidly changing environment Be a creative problem solver, who is passionate about innovation and customer experience Have strong written and oral communication skills Can deal with ambiguity; work with minimum supervisionKey job responsibilities: The ideal candidate must be detail-oriented, have good verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, and able to work independently. They work as a liaison between SDEs and technical stakeholders in order to elicit, analyze, communicate, and validate requirements for changes to software applications or tools to optimally support changing business processes and policies. They will be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.A day in the life: We deal with managing newer configurations, building newer features in existing products, and automating manual processes in the Transportation space. As a Support Engineer, your typical day will involve planning your tasks, attending team level stand-ups to review the progress of work, reviewing code, setting up infrastructure, operationally active, design proposals of other members, and working on configuration/coding tasks. We mainly work on Java, Python, and ReactJS and use AWS services and infrastructure (S3, DDB, EC2, CloudWatch, etc).About the team: TFS owns technology components that perform financial activities for the transportation business. These systems are used across transportation programs and retail expansion to new geographies. TFS systems provide financial document creation & management, expense auditing, accounting, payments, and cost-allocation functions. Our new generation products are highly scalable and operate at finer level granularity to reconcile every dollar in transportation financial accounts with zero manual entries or corrections. The goal is to develop a global product suite for all freight modes touching every single package movement across Amazon. Our mission is to abstract logistics complexities from the financial world and financial complexities from the logistics world. BASIC QUALIFICATIONS- 2+ years of software development, or 2+ years of technical support experience - Bachelor's degree in engineering or equivalent - Experience troubleshooting and debugging technical systems - Experience in Unix - Experience scripting in modern programming languages - Knowledge of computer science fundamentals such as object-oriented design, operating systems, algorithms, data structures, and complexity analysis PREFERRED QUALIFICATIONS- Experience with AWS, networks, and operating systems - Knowledge of AWS integration and usage Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visitthis linkfor more information. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.#J-18808-Ljbffr