Job Title

WALKER SUPPORT ASSISTANT - WOKING - £30K - £35K DOEPLEASE NOTE THIS ROLE IS TOTALLY OFFICE BASED.Are you looking for a Support Assistant role where you will be the first point of contact for queries via email and phone? You will oversee the accurate maintenance of the CRM system through imports of all volunteer registrations and participants in events.This is an excellent opportunity to work with a prestigious and forward-thinking company and to join a highly dedicated, professional, and motivated team in an interesting and challenging role.This role requires great attention to detail while maintaining warm and connected communication with clients.What you'll be doing: Data processing: Entering information onto a database through imports and manual entry. Creating and maintaining up-to-date department-specific training notes. Overseeing data cleansing of the CRM system to ensure database accuracy. Updating opt-outs on our CRM, monitoring, managing, and maintaining the integrity of the database to ensure GDPR compliance. Importing fundraising data from third-party platforms to the CRM. Preparing information to be used at events. Entering payments and Gift Aid details from sponsor forms. Assisting with data segmentation for email campaigns. Providing event analysis on registrations and fundraising.Packing: Quick, efficient, and accurate packing of various items for walkers. Sending all internal outgoing post from the office, including day-to-day letters or major event packs, major donor packs, thank you letters, and resident letters for major events. Supporting preparations for events such as the Help Desk.Walker Support: Overseeing external communications with walkers through email and phone calls; a friendly telephone manner is important. Updating the system with outcomes. Dealing with event pack queries, such as missing packs or item changes that need to be reposted. Handling technical queries on fundraising pages and registration.If you have admin and office experience and are used to analyzing data, please apply now. #J-18808-Ljbffr