Job Title

Join us as a Networks Engagement LeadIn this new role, youll be part of the Network Services front door Team, who are responsible for all front door customer engagement from domains, feature teams, programmes and projects that require network servicesAs such, you'll contribute to the operational health of the platform, covering all aspects of service, including risk, cost, and peopleWith a broad spectrum of technology at your fingertips,you'll help toput the bank at the forefront of innovation by simplifying our services and creating the best experience possibleWhat you'll doAs a Networks Engagement Lead, youll be assisting customer projects in the fulfilment of requests for network change. Youll be helping maintain the platforms operational stability and performance of technology, including maintaining any systems utilities and tools provided by the platform that are consistent with the service management and risks and controls framework and processes.Day-to-day, youll be:Making sure that the platform integrity is maintained in line with technical roadmapsEncouraging innovation to develop a continual improving implementation approach at a deliverable pace, making sure that the priorities of stakeholders are delivered and support customer outcomesPlanning work within the platform and making sure that feature development requests from cross platform initiatives are responded to on timeArticulating, championing and planning the frequent delivery of business value and customer enhanced experience, providing clear leadership to the technical teams to understand and focus on customer outcomesSeeking out opportunities to simplify the platform architecture, services and customer solutions, and guarding against introducing new complexitiesThe skills you'll needInnovation and customer experiencesit at the heart of this role, so were looking for someone with broad knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment. You'll work well under pressure, and have the ability to analyse issues, and collaborate with the necessary teams to ensure efficient resolution.We'll expect you to have solid experience of continual service improvements, and general technical experience and knowledge of the Fortinet firewall, traffic management systems F5 and AVI.You'll also bring:Technical knowledge, including platform, technology, products and domainsAn understanding of operational principlesExcellent communication skills, with the ability to communicate complex technical concepts clearly to customers and colleagues, including management levelGood collaboration and stakeholder management skillsA good background working in an Agile or DevOps environment focused on continuous delivery and continuous integration, with valuable experience in scaled Agile methodologies such as SAFeExperience of software defined networking, including Cisco ACI and VMware NSX/NST, as well as Cisco routing and switching, including LAN or WANA working knowledge of ServiceNow and Jira