Job Title

SENIOR PROJECT COORDINATOR (client facing)Department: Operations | Location: Home-based |Salary: up to 35k per annum (full time) | 30-40 hours p/weekReports to: Operations DirectorThe businessYou Collective transforms leadership and workplace culture by blending psychology, coaching, and experiential learning to create deep, lasting changewhat sets us apart is our ability to unlock human potential in a way that is both profoundly impactful and refreshingly real.The whatThe senior project coordinator role at You Collective will be pivotal to accelerating our growth. Primarily responsible for nurturing key accounts and development accounts, you will also be supporting the sales and marketing activity. You will have a strong customer focus for both new and existing business, indirectly supporting the Operations and Sales Directors with generating recurring, repeatable revenues. Youll be responsible for:Confidently leading on customer project coordination to deliver exceptional experiences, ensuring the client feels nurtured throughoutUtilisation and ongoing development of an efficient project management tool to ensure visibility of all projects (current and past) and tasks associated with them, to improve reporting on project status, projects by client, and better track profitability of a project and, to use automations to ease manual workloadDeveloping client project plans covering all details of logistical delivery to support the client and the consulting team through their programmeDelivering on the logistical elements of client project plans including setting up psychometric assessments and sharing the results with attendees and the facilitator/coach as required, authoring pre-work communications, reviewing externally designed materials to ensure they are following brand guidelines, sending out evaluation data sets and collating the data ready for programme reviewCollating and submitting information regarding expenses for client delivery to ensure these are charged back to the client in a timely mannerDesigning and developing clear processes to ensure that client delivery is consistently excellent and efficient, using automations where possibleEnsuring the CRM is up to dateProject coordination and some execution of the marketing strategy (ensuring collateral is being produced to schedule and setting up email campaigns)Collating and analysing customer feedback to inform marketing and sales strategy, which in turn evolves our consulting and product offerCoordination of our team of Youniques, including scheduling connection eventsSupport with collateral updates (e.g. Younique bios etc)Scheduling support for Directors as part of delivery or business developmentAdditional operational support as required including but not limited to supplier management and information securityThe youWere looking for someone with a real passion for nurturing successful and long-lasting customer relationships that drives impact through our solutions! Its also important you:Are passionate about helping leaders increase their positive impact in their own lives, in their teams, organisations and societyAre excellent at project coordination, and understand the connection with nurturing and growing long-lasting and profitable customer accounts through scalable and sustainable solutionsAlways put the customer experience first and work creatively to exceed their expectationsAre able to develop and implement internal processes to enable consistently high levels of customer supportAre passionate about supporting clients in partaking in life changing experiences through our servicesHave relevant event / project coordination strengths and skillsAre able to dot the is and cross the ts with proactivity and initiativeAre energised by a startup environment where you can make a huge impactAre happy to muck in where needed to support both clients and colleaguesAre knowledgeable in Microsofts usual suspects (Word, Excel, PowerPoint, Outlook, Teams, Sharepoint).---Project management software knowledge is desirable, particularly ClickUpKnowledge of the learning and development world would be usefulInterest in the potential to travel to support some clients (typically UK and Europe) is desirableOther desirable system knowledge includes: Pipedrive; Calendly, Zoom, Slido, Typeform, Canva, FigmaThe good bitsWe are a fully remote team - no regular commuting expectations hereFlexible working25 days holiday plus bank holidays and Christmas office shutdownQuarterly team time to reflect, plan and celebrateAccess to profit share scheme after 6 months of employment360 wellbeing personal support programmeAnnual personal development budget pro-rated if less than 40hrs p/week managed in conjunction with our annual leave policy