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Job Title:Front Office Service Engineer Salary:£51,777 - £57,530 Location:London Hours:Full time – 12-month secondment/Fixed term contract Working Pattern:Our work style is hybrid, which involves spending at least two days per week currently, or 40% of our time, at our London office. About us We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you!About this opportunity As a Service Specialist in Markets Sales and Trading, you'll be the go-to expert for complex service issues and escalations. You will lead training sessions, contribute to service strategy, and manage high-priority service issues. This role emphasizes strategic thinking, process improvement, and cross-functional collaboration to elevate overall service quality. Working as a specialist within the team, you’ll be collaborating with a wide range of teams to provide a first-class incident and problem resolution service in the highly demanding Front Office Trading support area. The role includes responsibility for day-to-day incident resolution as well as addressing system stability and leading root cause analysis and resolution. The Service Engineer will work as part of the team covering multiple applications developing a broad understanding of systems and our business. As such, you'll have the opportunity to make a significant difference in improving stability and efficiency across production. What you’ll do Delivers prescribed outcomes by working as directed within established systems and procedures. Grows own capabilities by pursuing and investing in personal development opportunities and develops the capabilities of direct reports by working within existing development framework; provides specialized training or coaching in area of expertise to others throughout the organization. Identifies shortcomings and suggests improvements to existing processes, systems, and procedures, then delivers a plan for a small element of a change management program with guidance from a project/program manager. Ensures that a portfolio of teams internally and externally are delivering required levels of service while reporting to senior colleagues. Identifies and evaluates complex expertise-led solutions against a range of criteria to find the ones that best meet business needs. Analyzes customer needs and defines and delivers prescribed products by performing designated development/engineering activities using established systems. What you’ll need You'll need to demonstrate deep technical expertise, the ability to work independently, and to mentor junior team members. Prior experience in the relevant tools listed below is also required. Essential: Front Office Trading support experience is required. Track record of providing high-quality application support across multiple applications. Ability to learn new systems, technical and business concepts quickly, sharing knowledge with others. Excellent oral and written communication skills, ability to collaborate with a wide range of stakeholders. Experience with tools such as Prometheus, Grafana, Ansible, Splunk, Dynatrace, Kafka. It would be great if you also had Interest in agile methods, Dev Ops, collaborative working, and continuous improvement. Experience of the Software Development Lifecycle. Knowledge of ITIL and processes such as Incident, Problem, and Event Management. Financial Markets knowledge, experience of supporting Fixed Income or FX trading applications. Experience of scripting, automation, and monitoring. About working for us Our focus is to ensure we're inclusive every day, building an organization that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organizations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15%. An annual bonus award, subject to Group performance. Share schemes including free shares. Benefits you can adapt to your lifestyle, such as discounted shopping. 28 days’ holiday, with bank holidays on top. A range of wellbeing initiatives and generous parental leave policies. Want to do amazing work that’s interesting and makes a difference to millions of people? Join our journey!#J-18808-Ljbffr