Job Title

Senior Recruitment Specialist at Xpertise Recruitment Ltd IT Operations Engineer Nottingham (2 days per week in the office) About the role: Platform Ownership – Backup & Restore: Perform the role of Platform owner for one or more platforms as defined by the organization. For this particular role this is a specialism in Backup & Restore. Act as Service Owner / primary point of contact for the Restore Service: Assume the lead on Data Continuity and Data Retention work Work with stakeholders to define and document the service, ensuring it is fit-for-purpose and aligned with DTS strategies and roadmaps Ensure the service is delivered to agreed SLAs/KPIs Platform Support – Backup & Restore: Plan and implement service change, maintenance, upgrades and replacements as required to meet business requirements, ensuring that changes are properly assessed technically and implemented in accordance with Change Management procedure: Provide support (install, configure, administer, maintain, backup, repair and service improvements) for a range of IT Infrastructure related technologies, platforms, products and services (for this role – Backup & Restore) Liaise with the users, IT Service Desk, Service Management, Digital Services and external suppliers regarding issues identified or incidents raised Take a lead role in major incident and problem resolution when required Assist in the budgeting process to identify necessary spend for hardware, software, licences and maintenance as required Business Continuity & Performance Monitoring: Agree an appropriate Backup regime and provide first line, second line and expert support of the Backup & Restoration of business central systems and departmental servers/data (where applicable) to ensure business continuity in the event of systems failure, aligned with business Data Retention Policies Undertake regular and robust performance monitoring: Monitor Performance and usage of services Report as required on success/failure of backups & restores Investigate failed backups and rescheduling as appropriate Schedule ad-hoc backups as required Plan and implement test restores Systems maintenance / Patching Proactively identify, triage and escalate issues, or potential issues, impacting services Skills: Good broad understanding of a number of platforms/products/technologies, including: Backup & Restore technologies SQL Database Administration Installations, configuration, maintenance of virtual and physical tape libraries, storage devices and servers Using Windows Client O/S Excellent analytical/problem solving skills Good all round knowledge of infrastructure technologies Ability to work in a team, to deadlines and under pressure and also to work effectively with minimal support, e.g., outside working hours Ability to communicate effectively within a large organisation and to build a network of contacts Awareness of current IT legislation Proven ability to prioritise and schedule workloads in the face of conflicting demands The ability to rapidly assimilate and deploy detailed technical knowledge in specialist areas Willingness to take responsibility for Platform and Services in a global context Seniority levelMid-Senior level Employment typeFull-time Job functionInformation Technology IndustriesTechnology, Information and Media#J-18808-Ljbffr