Job Title

Do you have experience as a Collections & Recovery Specialist and a passion for delivering outstanding customer service?We’re expanding our team and want you to join us! In this important role, you'll help support the financial health of NHS organisations by handling overdue accounts, ensuring timely payments, and providing exceptional service to customers.With our growth plans for the year ahead, there’s plenty of opportunity to develop your skills and advance your career. We offer full training and development support to help you reach your potential.For the first six weeks, you’ll receive on-site training, Monday to Friday. After that, you’ll work from home Tuesday to Friday, with team sessions every Monday at our modern Leeds office, which offers free parking and on-site refreshments.If you're ready to take the next step in your career and make a real impact, we’d love to hear from you!What you'll be doing: Build relationships with customers and support them to recover missed payments. Resolve general invoice queries over the phone and via email. Remain professional while showing compassion in finding an amicable solution to increase your collection success rate. Create appropriate repayment plans to help customers clear their outstanding debt. Collaborate with our clients to resolve any disputed invoice queries. Complete administrative tasks such as running reports on ledgers. What you’ll bring: Previous experience in FCA regulated collections or accounts receivable environment is essential. Experience within a collections and/or complaints handling role that requires firm but fair negotiations to achieve outcomes that all parties are happy with. Clarity in your communication skills, with the ability to handle difficult conversations with resilience and sensitivity. A passion, enthusiasm, and empathy for delivering a high quality of customer care to clients. Proficiency with MS Excel and the administration skills to handle detailed accounts clearly and concisely. Employment Type:Full-time, Permanent Location:Leeds Security Clearance Level:DBS Internal Recruiter:Kayleigh Salary:£25,500 per annum Benefits:25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund. Although this role is advertised as full-time, we support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.#J-18808-Ljbffr