Job Title

Who are we? Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other. What is in it for you? As part of the Aimbridge team, you will have access to industry leading benefits that include Industry leading training and leadership development opportunities Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing. 24/7 access to our employee assistance programme Flexible working opportunities Company sick pay - Giving you piece of mind when you need it the most Paid breaks Starting salary above national minimum wage Access to hotel fitness facilities Career and lifestyle breaks - Allowing you to take time off for key life events. Free staff parking A day in the life of... As hotel Reservations Manager at Staybridge Suites Birmingham, you'll be responsible for overseeing the reservations deapertment of the hotel. You will work to achieve the hotels commecial targets whilst leading a small team. You'll work to ensure that the hotel delivers it's revenue budgets whilst ensuring guests have a seamless experience when booking their accommodation and that all reservations are accurate and up to date. This role includes managing reservation systems, reviewing prices and revenue strategies on a daily basis, forecasting, data analysis, report writing, communicating with guests and other departments within the hotel, and ensuring that all reservations are properly documented. You'll be responsible for managing room inventory and rates, as well as overseeing the work of reservation agents and other team members. Staybridge Suites Birmingham is a 179 suite Aparthotel located in the heart of Birmingham City Centre. We aim to be a 'home away from home' for our guests and welcome guests who can stay for several weeks, just the one night and everything inbetween. We are friendly, we are approachable, we are a break from the travel norm. It's the little (and big) things you can't fit into a suitcase that truly matter to us! . What do we need from you? Strong leadership skills: Our Managers are strong leaders with the ability to motivate and manage our hotel team with extensive experience in creating and implementing strategies that drive success. Excellent communication skills: You'll have excellent communication skills to effectively interact with stakeholders, team members, and customers and be able to present complex information in a clear and concise manner. Analytical and problem-solving skills: You'll need to have strong analytical and problem-solving skills to identify issues and implement solutions. You should be able to use data to make informed decisions and communicate messages to stakeholders. Attention to detail: You will have a keen eye for detail & be able to review reservations and ensure that they are accurate and up-to-date. You'll be able to identify and resolve any issues that may arise and analyse complex data. Industry experience: You'll need to have extensive industry experience to understand the specific challenges and opportunities within the hotel and develop strategies to drive success. You should also have a deep understanding of the industry's regulations and compliance requirements. Experience of long stay business and agent relationship management Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow' So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.