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Company OverviewKERB is a business that powers other businesses. We focus on the incubation and growth of innovative, independent food businesses. We run brilliant street food markets, workshops, consultancy, bars, a food hall in Central London and have developed a growing, successful corporate catering company, KERB Events Limited. We are a food-obsessed and people-first company who believes that everyone with a bit of spark should have the opportunity to ignite it. Be it food entrepreneurs or team members, our mission is to create opportunity and joy through great food, from the KERB up.Role OverviewLocated in Canada Water and developed as a collaboration between Broadwick Spaces and KERB, Corner Corner is a vibrant space that combines food, music, and community. With a rotating selection of food vendors and immersive cultural programming, Corner Corner is a destination for creativity, connection, and collaboration.As a Floor Manager at KERB Corner Corner, you'll be at the heart of providing exceptional hospitality, managing a brilliant team of Floor Supervisors, Floor staff and Hosts, whilst making sure our guests have an amazing time with top-notch service and supporting the venue management team in establishing CornerCorner as an incredible destination for brilliant food and drink. Additionally, you will drive standards, speed of service, table maintenance, quality control (this includes eating!) and guest engagement. As the Floor Manager, you will also support in staging events including set-up, execution, management and communications. You will engage with traders and guests to deliver exceptional hospitality.What you'll be doingLead and manage a diverse floor team, fostering a positive and cohesive work environmentOversee the day to day floor operation, ensuring that tables are accurately maintained and guests are welcomed and seatedExecute and oversee the venue's closing and opening checklist, ensuring that all areas are prepared and ready for tradeManage all food service operations and ensure high standards of hospitality.Always looking for ways to improve our training and team communicationDeliver team briefings, monitor & evaluate performanceCreate and manage floor team schedules, ensuring adequate coverage during peak hours while optimising staff efficiency. Conduct routine checks of the floor area to maintain cleanliness, health, and safety standards of the venueEnsuring high standards at all times, ensuring the team are motivated and supported, including managing breaksWorking with the management team to drive sales and maintain great energyAddress guest complaints or concerns promptly and find creative solutions to ensure guest satisfactionTrain new team members on CornerCorner policies, procedures, and service standards, fostering their growth and development.Clearing, wiping and resetting tables and sectionsMaintaining the venue's recycling procedures and disposing of waste in the correct placesKeeping all cleaning stations organised, clean, tidy and free of clutter. Emptying bins and restocking equipment (spray/tubs/blue roll) as required.Assisting the back of house crew in maintaining an organised and clean environment to work inWorking closely with the Management and the Health & Safety team to ensure that the Health & Safety standards are maintained at all timesHandle any safety issues, broken glass, spillages, or problems with the waste rooms etc appropriately and escalate to the GM / AGM if appropriateSupporting the management team to develop food & drink service practices to enhance the customer experienceHave a confident understanding of LightSpeed both Front & Back of houseBe confident in using Design My Night both Front & Back of houseWhat you'll bring to KERBProven experience as a Floor Manager or similar role in a fast-paced food service or hospitality environment.Strong leadership skills with the ability to manage a diverse team and inspire a positive, energetic culture.Ability to work in a dynamic environment with live entertainment, managing both the food service and guest experience simultaneously.Previous experience in Bar, Pub, or Restaurants Excellent people skills, confidence with customers, traders, large teams and developing long-term relationshipsAn interest and understanding of London's street food industry and wider food scenePositive and flexible attitude, with the ability to think laterally and willing to problem-solve.Comfortable working evening/closing shifts. Willingness to get stuck in and support where requiredDesirableKnowledge of relevant software packages such as Google suite, Microsoft OfficeHolding a Personal license would be a bonusPrevious experience working with Lightspeed, Design My Night & Me&UWhat you'll get by joining KERBGenerous F&B discount across KERB food and drinksCODE app membershipAccess to Employee Assistance Program (Hospitality Action)Perks at Work discounts25 days holiday (excluding bank holidays) + birthday day offA London Living Wage and Disability Confident Committed employerA Best Companies accredited employerDiversity & InclusionAs part of our values, we are dedicated to fostering a culture of inclusivity at KERB. We actively celebrate our teams' different abilities, sexual orientation, race, ethnicity, faith, and gender. Everyone, from any background, is welcome and supported in their development at all stages in their journey with us. Applicants are encouraged to share with our People Team any accommodations or reasonable adjustments required during the recruitment process.