Job Title

Salary: circa 26,000 per annum negotiable depending on experience + fantastic benefitsJisc grade: PRS2 (internal use only)Hours: 35 hours per weekContract: PermanentLocation: Hybrid - A blend of working from home and your nominated hub office, we have hubs in London, Bristol, Manchester and Oxford. Specific patterns for working in the office are not mandated, and the frequency of time worked in the office is agreed with your manager. Meeting in person is something we value so you may need to travel on occasion to any of our hub offices.This position requires the successful candidate to undergo enhanced background screening checks.About Jisc:Jisc is the UK digital, data and technology agency focused on tertiary education, research, and innovation. We are a not-for-profit organisation with a big ambition to improve lives through education and research by providing hardware, software, and networking solutions. Our talented people bring their own unique skills and experience to empower our members and customers with the technology they need to succeed. Take your next career step with us and you can make a real difference to the education and research sectors.About the team:The security team, part of Group CTO, protects UK Education and Research against a wide range of cyber security threats, supporting our members and customers in improving their digital resilience. Our products and services are currently organised into five principal groups: Protective services, Professional services, Product, Architecture and engineering, and Service.About the role:This exciting role sits within the Service team.As a Service Coordinator you will be responsible for assisting the team in the provision of its cyber security services to Jisc members. This role is key to the ongoing development and success of the Service Team, and requires someone with bags of enthusiasm and amazing organisational skills.Responsibilities will include: Assisting the Service Managers in the day to management of the allocated services. Preparing quotations for Service contracts and renewals to members. Assisting the Service Managers in the onboarding of new members on to Jisc services. Liaising with other groups within Jisc to develop appropriate processes and procedures for the efficient management of the services, and to ensure the timely processing of customer applications and queries. Liaising with the Jisc member community at all levels to carry out ongoing service reviews to ensure services continue to meet user requirements, and manage changes as required. Organising internal and external meetings, as necessary, to assist in the provision of Jisc services. Ensuring accurate documentation and distribution of minutes of meetings to ensure all actions are captured and assigned to the relevant parties.Key Skills and Experience: Previous experience within a customer service role. Previous experience in a Co-ordinator role. Previous experience working within an IT environment. Familiar with OLAs and SLAs. Strong customer service focus. Flexible in approach and able to adapt to new situations easily, using your excellent time management skills. Proficient in the use of Microsoft Office applications.Dont meet every single requirement?We know that sometimes people can be put off applying for a job if they think they cant tick every box, so we encourage you to apply even if you do not meet 100% of the requirements, but you feel this role is perfect for you. You may be just the right candidate for this or other roles!Why work for us?At Jisc, everyone plays a key role and gets the chance to feel part of it, that to us is the definition of a meaningful career. We want to create a culture of lifelong learning. You can look forward to a rewarding job with opportunities to develop and make a real difference to the education and research sectors.We believe a balance between your personal and professional life is essential to your happiness and fulfilment. We work flexibly at Jisc and focus on outputs rather than presenteeism and are open to a whole range of ways of working.It isnt about how many hours you spend at home or at work; its about the flow you establish that brings energy to both parts of your life. Our hybrid working policy is flexible, and the frequency of time spent in your nominated office will vary across teams and job roles.Take a look at our fantastic benefits! We offer: Flexible work pattern, which can adapt to suit your schedules and personal commitments 31 days annual leave (plus bank holidays) that includes an additional three closure days over Christmas plus the opportunity to buy up to an additional 5 days Generous flexible pension schemes Protection benefit life cover Annual Jisc performance award A range of wellbeing lifestyle benefits including company paid health care cash plan, employee assistance programme, mental health first aiders and support A generous budget to support you with external learning and continuous professional development Allocated allowance of up to 250 to equip your home office Financial well-being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money The opportunity to donate to charity tax-free with our Payroll Giving benefit Electric Car Lease Scheme and option to purchase SmartTech spreading the cost of your everyday white goods and technology A wide range of discounts from retailers and big-name high-street stores and CSSC membership Family friendly policies including enhanced parental, maternity and paternity leave and opportunity for career breaks Support your volunteering with up to 3 days volunteer leave Cycle to work scheme and eye care scheme including free eye test vouchers and 70 towards new glasses for VDU use Free flu vaccinations Employee recognition awards and travel loans A company culture which supports and promotes personal learning and development, including access to thousands of courses on LinkedIn LearningEquity, diversity and inclusion:At Jisc, we dont look for sameness, but to truly include people who can add unique perspectives and experiences to our culture, and we are working hard to achieve progressive change. Always inclusive is one of our six guiding principles which actively encourages us to bring our whole authentic selves to work. We believe that our commitment to equity, diversity and inclusion is fundamental to our success.Jisc believes our people make all the difference in cultivating an inclusive culture that welcomes ideas, encourages innovation, and values belonging. We work with passionate colleagues to strengthen knowledge and awareness, provide learning and development opportunities, and foster multiple employee networks which create a sense of community and influence our policies and practice.We work hard to create an equitable experience for our candidates and workforce which embraces all aspects of their identity including race and ethnicity, religion and belief, sex, gender identity, sexual orientation, trans identities, age, class, disability, neurodivergence, or veteran status.Application process:We are committed to supporting your success. Please let us know how we can best accommodate you throughout the recruitment process, in your role, and during your time at Jisc. Your unique skills and experiences are valuable to us, and we want to ensure you have everything you need to thrive.Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls!If you are currently a Jisc employee, please apply through your Dayforce Employee profile.Jisc has an active sponsor licence to recruit on a Skilled worker visa basis. Candidates wishing to apply who require sponsorship should determine the likelihood of obtaining a Certificate of Sponsorship for the role by assessing their circumstances against the relevant Home Office criteria. Jisc does not offer any financial re-imbursement towards the applicant costs, such as re-location, skilled worker visa and dependant costs or the immigration health charge.No agencies please.You will need to create an account and sign in to apply for a role