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WE ARE 200 years of history and over 2,300 employees strong. WE ARE a business loaded with opportunity and career progression.WE ARE innovators, designers, makers and engineers who manufacture and provide smart, efficient, and effective building products and solutions. Through our customer relationships, diverse building product range and solutions, we enable the creation of inspirational homes, places and spaces for us all to live and work better. With eight core product categories, underpinned by expert design and technical services, we work with architects, builders, merchants and the wider construction supply chain to build the face of Britain. We are fully committed to a net zero future and continue to invest in expertise and product development to manufacture more efficiently and sustainably. We pride ourselves on leading for new, innovative and sustainable products and solutions, both for today and for a new era of building. To support our progress, we are currently recruiting for aTechnical Support and Training Managerto come and join our team at ourHead Office, Ibstock, LE67 6HS. Job Purpose: To support Ibstock customers, technical and sales teams on technical/installation matters and training on Futures Products and Systems. Key Accountabilities: Provide first line technical support to Ibstock Futures installers and partners via phone, email or face to face on site. Own the customer complaints process for Futures. Triage technical issues and complaints and determine next course of action. Where appropriate, pass on or involve other Ibstock colleagues. Maintain a log of complaints and ensure prompt action and feedback to the customer or Ibstock colleague. Devise or use/adapt existing Ibstock methods for recording and progressing complaints with regular reviews with the appropriate Ibstock colleagues. Ensure information and statistics on complaints are reported to the wider business Devise training programs for installation of Ibstock products. Define and utilise a variety of methods for efficient delivery - E.g. face to face (at Power Park of Toolbox talk), video, written instruction, presentations, etc. Assume responsibility for the construction of training areas and sample walls within Power Park or other suitable Ibstock facilities. Acquire, maintain and securely store a fleet of suitable tools and materials to enable installation and maintenance of test areas and delivery of training courses. Devise and assume responsibility for participant testing as well as the recording and archiving of training sessions to customers. Assist in the construction and execution of test rigs and tests of Ibstock products and systems. Contribute to the content of Ibstock Product Guide and other Futures documentation. Knowledge, Skills and Experience: Essential Minimum 10 years' experience in the design and installation of fa?ade systems on site. Knowledge of basic brickwork principles and site operations. Min 2 years' experience in a fa?ade system manufacturer or supplier in a similar role. Proficient in Microsoft Powerpoint and Word Able to develop and maintain productive relationships with customers and colleagues at all levels. Open and effective communicator Desirable Experience in the design and installation of mechanical brick slip systems and stone. Experience in dealing with demanding customers and reaching successful, mutually acceptable outcomes. Track record of devising, delivering and recording product training programs in a construction product organisation. Thorough knowledge of BS771 and PAS 70. Think you can make a difference? WE ARE your future. More details: Full time, permanent role Competitive salary Car allowance Option of Hybrid working Digicare+ Provided by Aviva 10% matched pension, administered by Legal and General 3x life insurance Share Save scheme eligibility Full access to Employee Assistance programme for self and family members Access to high street retail discounts platform - with access to discounts at Tesco, Asda, etc? Personal development and career progression opportunities Our commitment to diversity and inclusion? Excited about the role, but your past experience or qualifications don't perfectly match everything in the job description? We would encourage you to still apply. Studies have shown that some people, particularly from minority groups are less likely to apply to jobs unless they meet every single qualification. Here at Ibstock Plc we are dedicated to building belonging, empowering our colleagues to be their true self by offering a diverse, inclusive and authentic workplace. You may just be the right candidate for this role, or other future roles across the Ibstock Group. Ibstock Plc are committed and passionate about building a diverse environment. We are proud to be an Equal Opportunity employer. You will receive consideration for employment without regard to gender, gender identity or expression, sexual orientation, race, religion, national origin, disability or age.TPBN1_UKTJ