Job Title

Job Purpose Oversee and manage real-time airport operations at Vuelings designated stations, ensuring resource optimisation and adherence to regulatory standards and company policies, with the aim of delivering seamless operations, enhancing customer satisfaction, and maintaining operational efficiency and punctuality.Main AccountabilitiesEnsure constant and effective communication with key stakeholders.Maintain seamless coordination with handling supervisors, Vuelings IOCC, AENA executives, and Vueling Airport Support teams, enabling swift and informed decision-making to minimise disruptions.Make immediate operational decisions in line with company and regulatory standards.Resolve operational issues efficiently while adhering to the Vueling Operations Manual, AESA regulations, and aviation best practices, ensuring compliance and safety.Allocate and optimise resources dynamically during real-time operations. Supervise ancillary service management and ensure compliance with established standards.Anticipate and prepare for operational disruptions.Monitor and report incidents or deviations from standards.Support, guide, and lead cargo handling teams during operations.Manage night and off-peak operations.Promote discipline and procedural compliance among cargo handling teams.Oversee safety compliance during operations.Perform any other assigned responsibilities or duties inherent to the position.EducationBachelors degree in Business Administration, Aviation Management, or a relatedfield.Experience Minimum 3-5 years of experience in airport operations, handling, or passengerservices. Experience in high-traffic international airports is essential to provideexposure to complex operational challenges.Aviation Regulations, with in-depth knowledge of AESA, IATA, and Vueling operational regulations (e.g., Operations Manual).Customer Service Standards, with knowledge of processes related to ancillary services, complaint management, and service recovery. In-depth knowledge of AESA, IATA, and Vueling operational regulations (e.g., Operations Manual).Customer Service Standards, with knowledge of processes related to ancillary services, complaint management, and service recovery.Resource Management, with familiarity with staffing strategies and productivity metrics, such as aircraft turnover.Main relationshipsHandling Teams (Supervisors and Chiefs of Service): To coordinate daily operations, manage resources, and address real-time disruptions.Vueling IOCC: To receive operational updates, escalate critical issues, and make informed decisions regarding flights.Vueling Airport Support (VAS): To collaborate on compliance and operational improvements.Customer Response Team: To address passenger-related issues and ensure seamless service recovery.AENA Executives: To coordinate airport infrastructure usage, manage security protocols, and address servicerelated issues.Iberia Handling Teams: To ensure efficient handling services and alignment with Vuelings operational standards.Security Services and Guardia Civil: To manage security incidents, ensure compliance with airport regulations, and address conflict situations.Passengers: To provide high-quality customer service during disruptions, ensuring satisfaction and loyalty.Languages English C1Spanish C1 (as a local Language)