Job Title

Team Leader G4S has an exciting opportunity for a Team Leader to join our Belfast Monitoring Services team. The role does require candidates to have the flexibility to work a four week rotating shift pattern, including days and nights, weekends and Bank Holidays, shifts are 7am-7pm and 7pm-7am. This is a critical role to our security operation, and you will be fully trained to ensure that you are compliant to the required security protocols and are prepared to deal with any situation that may arise. You will be responsible for the safety of our customers staff, buildings and assets, using a market leading software suite to ensure that all alarm activations are dealt with in a professional and timely manner. About usG4S is a global company operating across 120 countries, employing over 650,000 people across the world. You can find more about us here; https://www.g4s.com/en-gb We are at the forefront of the fire and security integrator market in the UK and have an enviable reputation for excellence and client portfolio. Typical clients include Government, Utilities, Healthcare, MOJ and MOD to name a few. DutiesEnsure the effective running of the shift teamManage the event and call handling performance of the shift team to achieve and exceed KPIsResponsible for maintaining and improving on the quality of work being delivered by the teamEnsure full compliance to NSI and other Industry StandardsMonitor and manage the personal development needs of the teamHold one to one meetings to improve motivation and moraleHelp identify, develop and deliver training/coaching of the teamAssist in the analysis and resolution of selected customer complaintsMaintain a relevant production of succinct and timely reports for all aspects of shift teams performance across all activitiesEnsure appropriate technical and operational knowledge is kept up to date to allow input to the Monitoring Services continuous learning and process improvement plansEnsure Health and Safety standards are followed within the SOCEnsure G4S standards, principles and values are upheld and openly promoted OTHER DUTIESAny other duties as required by the Company.GENERAL RESPONSIBILITIESThe post holder is expected to show courtesy and respect towards colleagues, service users and members of the public with whom they come into contact at all times.Managing time and prioritising workload effectivelyThe post holder is expected to consistently demonstrate a high level of accuracy, attention to detail, and professional attitudeStaff are expected to demonstrate their commitment to G4S Monitoring Services by their regular attendance and the completion of tasks allocated to them.All staff must comply with G4S no smoking policy on G4S premises.All duties are carried out in compliance with G4Ss Health & Safety Policy, other company policies and statutory requirements.G4S is an equal opportunities employer. The post holder is expected to adhere to G4Ss Equal Opportunities Policy throughout the course of employment.To ensure the on-going confidence of the public in the staff of G4S, all staff must ensure they maintain the high standards of personal accountability required in the role. This job description is not intended to be either restrictive or definitive. It is important to note that the responsibilities of the post may change to meet the evolving needs of the services that the Company provides. No job description can cover every issue which may arise within the post and the post holder is expected to carry out other duties from time to time which are broadly consistent with those in this document.ESSENTIAL CRITERIA Candidates MUST possessMinimum 2 years supervisory experience in an operational roleMinimum of 5 GCSEs including English and Maths at grade C or above (or equivalent)Comprehensive IT skills including ability to use all MS Office packages, including excelAbility to operate in a professional and confidential manner at all timesExcellent communication skills, both written and verbal. Able to communicate effectively with all levels of business, internal & externalSelf motivated and able to work on their own initiativeStrong organisational and time management skillsGood people development and management skillsDesirableSound knowledge of monitoring businessKnowledge of company systems and proceduresThorough knowledge of all aspects of the Monitoring Services operation comprising ARC, CCTV, DWP, Milestone, Tesseract, Virgin Helpdesk,Location Based Services including Lone Worker, Vehicle Tracking, Control Room ideally all elements are preferable though not essential as specific training will be given.CANDIDATES MUST HAVE SUPERVISORY/LEADERSHIP/MANAGEMENT EXPERIENCE TO BE CONSIDERED FOR THIS ROLE. BenefitsBasic hourly pay of 13.70 per hour (salary equivilant to 30,603.30 inclusive of night shift allowance)Excellent opportunities for career progression within both the department and organisationFull training and support in the role will be provided from day onePlenty of overtime opportunitiesFree Parking5.6 weeks holiday per year, 8 of these will be in lieu of bank holidays (worked or not worked)Pension and Life Assurance schemePerks at Work scheme including staff discounts with major retailers such as: Argos, TK Maxx, Virgin Media, Currys PC World and many moreWorking with market leading system The role does require candidates to have the flexibility to work a four week rotating shift pattern including days and nights, weekends and Bank Holidays, shifts are 7am-7pm or 7pm-7am.