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Job Description Job Type:Full-Time (Including weekends)About UsSkin Cupid is a leading e-commerce platform dedicated to bringing the best of Asian skincare to our global community. Our platform is a curated haven for skincare enthusiasts, offering a diverse range of high quality products sourced directly from the most reputable and innovative Asian beauty brands. We believe in empowering our customers with knowledge and choices, making it easy and enjoyable to find products that suit their skin needs and preferences.Joining our team means being part of a dynamic, fast-growing environment that celebrates cross-border beauty and wellness.About the RoleCustomer satisfaction is at the heart of everything we do at Skin Cupid. As a Customer Experience Advocate, you will play a key role in ensuring every customer interaction reflects our values and delivers exceptional service. From providing skincare guidance to resolving customer queries with empathy and efficiency, youll act as the voice of Skin Cupid across multiple touchpoints.This is a perfect opportunity for someone passionate about skincare and excited to connect with our community, while working closely with a dynamic and friendly team.Key ResponsibilitiesProvide personalised skincare advice and product recommendations via email, live chat, and social mediaRespond to customer enquiries, concerns, and feedback in a timely and empathetic mannerManage customer communication across platforms including Instagram, Facebook, email, and TrustpilotSupport the returns and order amendment process by liaising with our warehouse and operations teamMaintain up-to-date and accurate records of customer interactionsContribute to the improvement of internal processes and customer journey through insights and feedbackMonitor and respond to customer reviews and comments, reflecting the brand voiceCollaborate with the wider team to share customer insights and identify product trends and opportunitiesProactively identify ways to enhance the customer experienceSupport operations during peak periods by assisting with picking, packing, and dispatching ordersWhat Were Looking ForA genuine passion for skincare and interest in Korean and Japanese beautyExcellent written and verbal communication skillsStrong organisational and problem-solving abilitiesA proactive and empathetic approach to customer careAbility to thrive in a fast-paced, high-growth e-commerce environmentExperience using customer support platforms such as Gorgias, Zendesk, or similar (preferred)Previous experience in customer service or retail (preferred, not essential)BenefitsMentorship and professional development within a dynamic beauty retail company.Exclusive access to new Asian beauty products before they hit the market.Employee discounts and take-home skincare/makeup products.On-site free parkingPay: Competitive Schedule:Sunday - Thursday Application questions:How would you respond to a customer who has had a negative skin reaction to a product and is upset?Tell us about a time you turned a frustrated customer into a happy one. What steps did you take and what was the outcome?Whats your favourite skincare product or brand, and why?Work Location: In person, Peterborough