Job Title

Service & Maintenance Manager Hatfield 60,000+ Per Annum Package Overview: Basic Salary: 60,000+ per annum (Dependent on experience) Full-Time, Permanent Position Location: Hatfield Company Vehicle Allowance Private Healthcare (after 6-month probation) Pension Scheme (after 3 months of employment) Laptop & Mobile Phone Provided Annual Leave: 30 days Company Overview Service & Maintenance Manager Our client is a well-established, independent security solutions provider with over 25 years of industry experience. They design, install, maintain, and support high-level security systems and act as a trusted security partner to their clientsoffering expert advice, the latest technology, and a consistently professional service. Service & Maintenance Manager Role and Responsibilities: Managing and organising new work orders, scheduling engineers, and ordering required equipment Overseeing works in progress and ensuring all documentation is completed accurately Direct management of up to 5 Engineers and 2 Administrative Staff Scheduling of maintenance visits and preparation of related documentation Conducting client and site visits to ensure service level agreements (SLAs) and high standards are maintained Ensuring CRM system is consistently updated Producing Risk Assessments & Method Statements Conducting site surveys and generating quotations for small works Overseeing and preparing for NSI audits and schedules Managing engineers' schedules including access to plant, training, and equipment Providing efficient resolution to customer queries Acting as third-line telephone support for out-of-hours callouts (no site attendance) Reporting directly to the Director Office-based role (80%) with regular site visits (20%) Service & Maintenance Manager Skills and Experience Required: Minimum 5 years of experience in a Service & Maintenance Management role Strong technical understanding of Access Control, CCTV, Intruder Alarms, and Intercom Systems Sales and design experience in electronic security systems Effective verbal and written communication skills Experience with NSI Gold Standards and Health & Safety Management Advanced computer literacy, especially with Microsoft Office (Excel proficiency essential) Ability to work efficiently, manage a team, and maintain excellent client relationships Benefits of this Service & Maintenance Manager Position: Competitive base salary with potential for increase based on experience Private healthcare and pension contributions after qualifying periods Vehicle allowance, plus all necessary work equipment provided Structured hours promoting work-life balance Opportunities for manufacturer training and ongoing professional development Interested? Please send in your CV to be considered for this fantastic leadership opportunity in the electronic security industry. TPBN1_UKTJ