Job Title

Position: Assistant Front Office Manager What will I get? Competitive salary, aligned with your experience, plus a service charge of 8,0009,000 gross per annum (based on a 48-hour work week) Enhanced holiday allowance, increasing with length of service Complimentary meals while on duty HSF Health Plan including: Reimbursement for dental and optical expenses Complimentary coverage for partners and children Access to a 24/7 GP advice line and counselling services, with support available for dependents Discounts on high street and grocery shopping, cinema tickets, and more Gym membership discounts Ongoing learning and development opportunities to support your career growth Contributory pension scheme What will I be doing as Assistant Front Office Manager? The Assistant Front Office Manager plays a pivotal role in the smooth and efficient operation of the Front Office department. This position is responsible for assisting the Front Office Manager in overseeing the daily activities, managing the team, ensuring exceptional guest service, and maintaining high standards of performance. Your key duties and responsibilities will include: Guest Engagement: Ensure excellent guest service at all times by setting high standards for the team. Address and resolve guest concerns and inquiries promptly and professionally. Monitor and improve guest satisfaction through feedback and quality assurance. Check-In/Check-Out: Oversee the check-in and check-out procedures to ensure efficiency and accuracy. Handle VIP and special requests with care and attention. Assist with reservations and room assignment when necessary. Front office Operations: Monitor the Front Desk operations, including cashiering, night audit, and shift handovers. Maintain accurate records and reports related to Front Office activities. Ensure compliance with standard operating procedures. Budget and Finance: Assist in controlling Front Office costs and expenses. Help in budget planning and financial forecasting for the department. Inventory Management: Manage room inventory to maximize occupancy while maintaining revenue targets. Coordinate with Housekeeping and Maintenance teams to ensure room readiness. Security and Safety: Ensure adherence to safety and security procedures by the Front Office team. Act responsibly in emergency situations and follow established protocols. Training and Development: Conduct regular training sessions for Front Office staff on guest service, systems, and procedures. Keep the team updated on industry trends and best practices. Team Leadership: Assist in the recruitment, training, and development of Front Office staff. Supervise, motivate, and provide guidance to the Front Office team. Maintain a positive and productive work environment. What are we looking for? A minimum of one years experience in a similar role within a luxury property. Prior pre-opening experience is highly desirable. Familiarity with Guestline PMS is an advantage. Strong leadership skills, with the ability to inspire and motivate a team to consistently deliver exceptional service. Excellent verbal and written communication skills in English are essential. French language proficiency is a plus, though not mandatory. A flexible approach to working hours, in line with the operational needs of the business. Proficiency in Microsoft Office Suite. Who are we? We are a 5-star luxury lifestyle boutique hotel located in the heart of Chelsea. Set in a 19th century building next to Sloane Square station and featuring a rooftop restaurant, an intimate cocktail bar, and thirty exceptionally designed bedrooms, the property has been elegantly restored to create unique experiences. Within one of Londons most stylish interiors, the hotel combines the quintessentially British style of the Cadogan Estate with a unique French touch. Designed as an exceptional and inspiring destination, it highlights the distinguished and historic pedigree of the Sloane Square Conservation Area in a private and intimate setting. Independently run, the hotel employs passionate, focused individuals with a determination to succeed. To assist us in hosting our wonderful clients, we are on the search for the ambassadors of this truly unique property. They will be given the opportunity to make their own mark while delivering an exceptional service of unparalleled quality. Upon successful completion of the probation period The service charge range fluctuates based on our forecasted business levels and may vary from month to month.