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Job Title - Building Network ManagerLocation - Leicester, London or Bexhill. This role is predominantly remote but will require regular network site visitsWelcome to Hastings Direct We're a digital insurance provider with a clear strategy to become the best and biggest player in the UK market. As a company, we've made huge investments in our technology, pricing, data and analytics capabilities over the past few years, along with nurturing our 4Cs culture and substantial investment in our people. And as a Finance team, we're doing exactly the same - building a market leading finance technology platform, investing in our team and our approach to leadership development, with a real focus on commercially adding value to the business.The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD. If you like what you see, we hope you'll consider joining our team.We have high standards and understand some people may not apply for jobs unless they feel they tick every box. If you're excited about joining us and think you have some of what we are looking for, even if you're not 100% sure, we would love to hear from you.Role overview The Home Claims Building Network Manager is responsible for overseeing the strategic and operational performance of a network of contractors and service providers delivering home repairs for home claims customers.You'll be responsible for the efficiency, quality, and compliance of repair operations while driving improvements in contractor performance, cost management, ensuring great customer outcomes. You'll need experience in personal lines property claims, building repairs, and supplier oversight, capable of optimising processes and strengthening relationships with key stakeholders.Job details - you'll need to have demonstrable experience in: Developing and implementing strategies to enhance the effectiveness and quality of our Home Claims Repair Network Identifying, recruiting and onboarding high performing contractors and service providers to ensure a reliable and scalable network Developing and managing budgets, forecasts, financial reports and negotiating contract terms and pricing structures to optimise costs whilst maintaining service excellence - alongside tracking repair costs and repair efficiencies to identify cost saving opportunities Overseeing the allocation and management of capacity, ensuring all repair outcomes meet the strategy objectives and customer service expectations Utilising data and analytics to drive process improvements, reducing cycle times and enhancing the overall claims experience Monitoring repair timelines, contractor performance and workflow efficiency - proactively addressing any bottlenecks - and establishing and enforcing rigorous quality control measures Essential skills we would love you to have: Proven track record in managing contractor networks, supplier negotiations and claims repair operations Experience in home claims, property restoration or construction management at a senior level, combined with a background in leading teams and driving operational efficiencies within a structured environment Outstanding written and verbal communication - someone who is able to build strong relations with internal colleagues, external suppliers, customers and senior stakeholders alike The interview processOur interview process involves the below: Recruiter screening call 1st stage interview with hiring leader (Microsoft Teams) 2nd interview with Senior Management (Microsoft Teams) As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website.Regrettably we are unable to offer sponsorship for this role.Benefits: in addition to a competitive salary and 5k car allowance you will also receiveFlexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detailCompetitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonusPhysical wellbeing - as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seenFinancial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing supportMental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needsThere's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more .Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. JBRP1_UKTJ