Job Title

Are you a well-organised person looking for a fantastic opportunity to develop your career in a fast-growing social impact start-up? At Good Life Sorted, we're professionalising home help for elderly people and are looking for a technically literate Administrative Assistant to manage Customer and Helper onboarding and support the team in various administrative tasks.About Good Life SortedLaunched in 2019, Good Life Sorted (https://goodlifesorted.com and their families with hand-picked local Helpers, who provide a range of home help services like light cleaning, welfare checks, laundry, shopping, dog walking, meal preparation and above all, companionship. Following a successful launch, we are growing our team and embarking on our next phase of rapid expansion. We received the Great British Entrepreneur Award in 2021 for Disruptor of the Year.Key ResponsibilitiesAssist with the onboarding process for both Customers and Helpers.Respond to enquiries from Helpers and Customers via email and phone.Handle incoming calls from Customers and Helpers.Help coordinate the matching of Helpers with Customers.Work alongside the Customer Experience team to set up customer payments.Organise and send anniversary gifts and cards to Helpers and Customers.Provide additional support across the team, including call handling, invoicing, and data entry, as required.Required skills & knowledgeDegree educated, or A-Levels (or similar) plus relevant work experienceExperience in team/office/HR administration, ideally in a start-upStrong technical skills with the desire to embrace new systems and the ability to influence the development of new tools and platformsAbility to develop and use reporting and performance metricsAbout youEnjoy working in a fast-paced, start-up environment with a willingness to roll your sleeves up and support all areas of the business.Highly self-motivated, with a positive 'can-do' attitude and a flexible approach.A calm and empathetic approach when under pressure, great listening skills and a high degree of emotional intelligence.Exceptional organisational skills with strong attention to detail.Excellent phone manners, good written communication skills and the ability to build constructive relationships.A desire to take on a role with a social purpose that improves the lives of our elderly customers and provides well-paid, rewarding and flexible work for our helpers. Reporting to the Head of Customer Experience, this role is a key member of a fast-growing team. You will have the opportunity to shape the role and grow your career at this exciting start-up, which is revolutionising how we support elderly people to stay happy and independent in their homes.We have a great work environment, a lovely London office (Chancery Lane), and hybrid working arrangements. We strive to hire the best people and empower them to deliver on their goals while knowing they make a positive difference in peoples lives.