Job Title

OPERATIONS MANAGER EAST MIDLANDS Be at the heart of one of the UKs most dynamic retail and leisure destinations.Were looking for an experienced Operations Manager to join the team at a thriving and ever-evolving retail and leisure scheme. With a focus on delivering operational excellence across a complex, high-footfall environment, this is an exciting opportunity for a hands-on leader with a strong background in property operations and project delivery.About the Role:As Operations Manager, youll play a pivotal role in managing the day-to-day running of this large, multi-faceted destination. From overseeing Planned Preventative Maintenance (PPMs) to leading on major and minor projects, refurbishments, and fit-outs, youll ensure the site runs like clockworksafe, efficient, and welcoming for visitors and occupiers alike.Youll work closely with contractors, stakeholders, and internal teams to ensure standards are maintained and enhanced, with a strong emphasis on health and safety, compliance, and service delivery.Key Responsibilities:Oversee the operational performance of the site, including all Hard FM services, PPMs, and reactive maintenance.Lead on major and minor project works, including refurbishments, upgrades, and tenant fit-outs.Ensure full compliance with health 'safety regulations, statutory obligations, and industry best practices.Manage and supervise external contractors, ensuring service level agreements are met.Collaborate with the wider centre management team to ensure the smooth day-to-day running of the destination.Monitor building performance, implement operational improvements, and support sustainability initiatives.Support strategic planning and budgeting for operational activities and capital works.Build positive working relationships with retailers, leisure operators, and stakeholders on site.What Were Looking For:Proven experience in an Operations or Facilities Management role within a retail, leisure, or mixed-use environment.Strong understanding of Planned Preventative Maintenance (PPM) systems and processes.Demonstrated experience in managing both major and minor projects, including refurbishments and tenant fit-outs.Excellent contractor management and compliance knowledge.Budget management experienceStrong organisational and problem-solving skills, with a proactive and solutions-focused mindset.IOSH/NEBOSH qualification and/or IWFM membership preferred.Why Join Us?Be part of a dynamic and expanding scheme with a strong vision for the futureCompetitive salary and benefits packageExciting, hands-on role where no two days are the sameOpportunities for growth, development, and project leadershipWork with a passionate team in a fast-paced, high-energy environmentAre you ready to lead operations at one of the regions premier destinations?Please send your CV to sally.ridgway@foundationrecruitment.com or call 07702911023