Job Title

Customer Success Manager SaaS Global Tech Shoreditch, London (Hybrid 3 Days Onsite) 12-Month Contract with potential to extend 90,000 per year PAYE A global leader in providing creative software solutions for everyone from huge tech conglomerates to individual creatives is hiring a Customer Success Manager to accelerate value, drive product adoption, and build lasting enterprise partnerships across a multi-solution, multi-brand portfolio.Youll take charge of strategic, complex enterprise accounts, delivering real business outcomes and helping clients transform how they operate through advanced digital marketing solutions.What You'll Be Doing:Own and grow relationships across some of the UKs largest enterprise brandsLead clients through digital transformation with a strong focus on measurable outcomesDrive product usage and adoption with structured success plans and strategic account governanceAlign internal teams to solve challenges, accelerate value, and maximize ROIBecome a trusted partner to C-level stakeholders and senior decision-makersPlay a key role in client retention, expansion, and long-term satisfactionInfluence internal strategy and bring thought leadership to the wider Customer Success orgWhat Were Looking For:5+ years in Customer Success, Account Management, or post-sales roles in the Digital Marketing or SaaS spaceStrong background managing large, complex, global enterprise accountsConfident building senior stakeholder relationships and navigating multi-department ecosystemsExpertise in digital experience platforms (analytics, personalization, optimization, martech)Outstanding communication, presentation, and issue-resolution skillsStrategic, proactive, and solutions-focused able to anticipate problems before they ariseComfortable working cross-functionally with Sales, Marketing, Consulting, and Professional Services teamsYour next steps to apply: Apply now with word document CV for immediate review. CV deadline is Monday 14th of April 09:00AM do not hesitate to apply.