Job Title

Title:Bar-back Location:Time Out Market, Boston Reporting to:Market Bar ManagerAbout the role We love what we do – and it shows! Time Out Market is the division of Time Out that brings our food and cultural experiences to life for our guests, readers, and clients. Our Market Bar-backs provide outstanding guest service and product to ensure that each of our guests enjoy a memorable experience with each visit.Responsibilities Provide service to Bartenders, Beverage Runners, and Guests in a timely manner. Assist bartender with taking guest orders and ensuring proper product is served to guests. Appear in uniform for all shifts at scheduled time. Polish and wash glassware throughout the shift. Prepare all mixes and garnishes. Ensure proper rotation of all liquor, beer, wine, and consumable items. Keep bar top clean and free of dirty glasses, dirty ashtrays, trash, etc. throughout the shift. Keep back bar clean and organized. Clean all spills and waste immediately. Sweep and mop as needed. Place all trash in proper receptacles. Proper setup and maintenance of event and or banquet function spaces. Assist with loading/unloading of miscellaneous equipment, such as boxes, food, and beverage product. Responsible to ensure all stocking is complete, requisitions are filled out, and any shortage of stock is reported. Maintain opening/closing liquor, beer, wine, and consumables par. Inform management of any complaint, comments, or incident. Ability to create and maintain service rapport. Respond to guest inquiries and requests in a courteous and polite manner. Anticipate guest needs. Provide information to guests regarding our venues, menus, and pricing. Adhere to all company standard operating procedures. Maintain all company service sequence standards. Recognize and cultivate regular Guests and repeat business. Maintain line of sight/atmosphere control by circulating through your work area throughout the shift. Report any incidents of theft, vandalism, or violations. Respond to Guest concerns/complaints and correct errors or resolve complaints with a positive attitude. Recognize and acknowledge when Guests are becoming intoxicated and/or are intoxicated. Monitor potentially intoxicated and/or disruptive Guests and promptly bring to a Manager’s attention. Comply with all safety and health department procedures as well as Company and/or departmental policies/procedures and all state and federal liquor laws. Maintain Company Safety and Sanitation Standards. Ensure nightly/weekly and opening/running/closing duties are completed. Record and report any equipment failure and/or safety hazards to a Manager immediately. Skills & Experience Create and maintain a sense of urgency. Ability to perform basic mathematical equations. Must have strong problem-solving skills. Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public. Ability to maintain a high level of confidentiality. Ability to demonstrate a positive attitude always. Ability to keep an open and objective view. Ability to listen empathetically and be respectful always. Ability to maintain composure and stay focused. Ability to maintain personal integrity. Ability to work as a team, stay organized, handle various projects at one time, follow up, and make accurate decisions. Ability to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines. What we look for in a candidate Be commercially astute. Either have experience at or want to dive headfirst into a fast-paced transformative company in pursuit of excellence. Think globally. Have excellent communication and relationship-building skills. Have a high sense of ownership, urgency, and drive. Be a team player. About our culture At Time Out Group, we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability; gender, gender reassignment; race; religion or belief; sexual orientation; marriage and civil partnership; pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world, social justice, and the pursuit of happiness, after all, we are in the happiness business.#J-18808-Ljbffr