Job Title

Assistant ICT ManagerImperial London Hotels Group - Bloomsbury40 Hours - 45,000.00 + BenefitsAbout ILHImperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK's largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship Life Style Hotel in the Summer of 2026.We are currently recruiting for an Assistant ICT ManagerThe ICT Assistant Manager (Cluster Role) will have in - depth experience of working within the Hospitality / Hotel Industry. They will be responsible for overseeing and managing the ICT infrastructure, systems, and services across multiple hotel properties within the cluster. Reporting directly to the ICT Operations Manager, this role ensures the seamless operation of IT services, driving technology-enabled operational efficiencies, and supporting the business needs of each property.The ICT Assistant Manager plays a critical role in aligning hotel technology strategies with overall organizational goals and enhancing guest satisfaction through innovative solutions.Key responsibilitiesICT Infrastructure & System ManagementCluster IT Strategy & CoordinationSupport & Trouble shootingNetwork & Security ManagementIT Budgeting & Asset ManagementTeam Leadership & DevelopmentCompliance & StandardMust haveMinimum 3-5 years of experience in IT operations, with at least 2-3 years.Relevant certifications (e.g., ITIL, PMP, CISSP) is a plus.Expertise in property management systems (PMS), POS systems, and guest service platforms.Strong understanding of network architecture, security protocols, and cloud-based services.Experience with telecommunications, audio-visual systems, and Wi-Fi infrastructure in a hospitality environment.Strong understanding of guest services and operational workflows in hotels, restaurants, or resorts.Ability to train non-technical staff (e.g., front-desk teams) on using hospitality systems effectively.What you'll get in returnHolidays 28 (inc. of bank holidays) pro-rota increasing with length of service up to 33 daysFree meals on dutyUniform & Dry-cleaningWorkplace pension scheme300 Refer a Friend SchemeEmployee recognitionEmployee awardsSocial eventsInterest-free Season Ticket Loan / Travelcard Loan50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outletsShopping discounts across several high-street brands and online retailersSabbatical leave (subject to eligibility)Mental health first aiders support & well-beingEmployee Assistance Programme- Supported by Hospitality Action:Career Guidance, Life Coaching & Tenancy AgreementsLegal Assistance & Financial AssistanceWellbeing Tools e.g. personal counselling, addiction support, digital fitness programmes, nutrition guides and recipes etc.Career & Development Benefits:Training and development through our Imperial London Hotels AcademyAccess to fully funded apprenticeships (subject to eligibility)1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility)Access to Supported Study Scheme (subject to eligibility)Annual Free English Course accredited by UCL Centre for Languages & International EducationOpportunity to explore other roles within Imperial London Hotels after 1 year of serviceExtended Benefits:Technology Scheme (subject to eligibility)Cycle to Work Scheme (subject to eligibility)Workplace Nursery Scheme (subject to eligibility)