Be a part of our exciting growth as we build our Customer Success team in the UK.THE ROLEAs an experienced Project Manager you will be part of our Customer Success team and will lead on all aspects of project management and customer delivery to ensure customer success. You will work closely with internal and external stakeholders, across departments, to ensure customers are delighted throughout the project life cycle. Please note: eCOA / ePRO experience is a mandatory requirement for this role. WHAT YOU WILL BE DOINGThe successful candidate will.Lead the planning and implementation of projects to ensure they are delivered in a successful and timely manner from kick off through to study close.Collaborate with customers to exceed their expectations of project outcomes.Create both customer configuration speciation from customer protocol and clinical case record forms.Ensure the quality of all customer-facing deliverables.Manage all project documentation according to defined processes.Identifies risk areas and determines and implements mitigation actions for the risks identified.Determine the appropriate use of resources in accomplishing projects.Develop strategies and methodologies for presenting accurate information succinctly.WHAT YOU NEED TO SUCCEEDIndustry Experience:A demonstrable track record of project management achievements in eCOA/ePRO or EDC industries.Extensive clinical trial experience for either medical device or pharmaceuticals.Team and Project Management:Confidence working within a project management position in a client-facing role, with practical experience of using basic PM tools.Excellent facilitation, team leadership, problem-solving skills are essential.Strong relationship building skills with a track record of bringing in repeat business.Strong communication and organizational skills, including ability to synthesize and present information in a compelling manner.A can-do attitude and a desire to go above and beyond to deliver exceptional customer experiences.A proven ability to work in a fast-paced environment.Able to develop Gantt Charts / project plans in MS Project.Must have proven skills in facilitating and obtaining consensus across multiple functional areas.Strong negotiation skills.Ability to work well independently or on a team.Clinical and Technical Knowledge:Knowledge of clinical trial process and an understand of application design and development processes.Experience working within regulated environments, for example GDPR (General Data Protection Regulation), GCP & HIPAA.Nice to have:PMP CertificationProven experience of delivering eClinical technology for clinical research.Experience in process improvement.UMOTIF IS AN EQUAL OPPORTUNITY EMPLOYERWe positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.We want everyone at uMotif to be comfortable bringing their true self to work.That means acknowledging your personality, including the quirky bits, and bringing your interests, hopes, dreams, and even fears with you is fine, even if they don't seem relevant to your work.ABOUT USOur Company:uMotifs mission is to put patients at the centre of research by building data capture solutions people love to use. Designed with patients for patients, the uMotif platform supports data capture for each phase of clinical research across all therapeutic areas. Over 22,000 participants use our applications to track and submit e-consent, symptom, eCOA, ePRO, and wearable device data. With expertise in engaging patients and fast deployments, we work with ten of the top twenty global pharmaceutical companies to power large real-world evidence (RWE) and virtual studies.Our core values:Patients First - We care about patients and put them first; from our products to our business decisions.Teamwork - Through collaborating with and supporting each other, our customers, and our partners we succeed together.Innovation - We work innovatively to design, build, and deliver engaging technology.Team uMotif are united in our belief that patient-centric thinking combined with beautiful technology and effective teamwork can truly change clinical research for the better. We search for mission-driven people who are not afraid to be challenged - who want to tackle demanding problems and embrace innovative ideas.
Job Title
Senior Project Manager