Job Title

Role Overview:As a Customer Service Coordinator, you will be responsible for managing customer enquiries, coordinating aftercare services, and ensuring a smooth and positive experience for homeowners after they move in. You will liaise with internal teams and subcontractors to resolve issues efficiently while maintaining high levels of customer satisfaction.Key Responsibilities:Customer Support: Be the first point of contact for homeowners, handling queries and concerns professionally and efficiently.Issue Resolution: Log and track defects or warranty issues, coordinating with site teams and contractors to resolve them promptly.Communication: Keep customers informed of progress on their issues, ensuring excellent service at all times.Coordination: Arrange contractor appointments and follow up to ensure timely completion of remedial works.Record Keeping: Maintain accurate records of all customer interactions and reported defects in the CRM system.Process Improvement: Identify opportunities to improve customer service processes and homeowner experiences.Compliance: Ensure all aftercare services align with NHBC or relevant warranty provider standards.