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Established in 1996 and rebranded to Scout in 2024, we built our foundation on planning meetings for numerous organizations within the life sciences sector (Scout Meetings). In response to emerging industry needs, we expanded our services to include Scout Clinical, one of the top providers of clinical trial patient travel and reimbursements, and Scout Academy, our secure, online, on-demand learning management system that ensures global compliance.Scout is recognized as a leader in our field for innovation in service, attention to detail, our stellar team members, and making the complex easier. If this interests you, wed love to have you join our rapidly growing team!Position Summary: We are looking to hire a talented, eager, and skilled Tri-lingual Patient Liaison to join our UK team in a remote position. The Patient Liaison provides support to patients and clinics involved in clinical research trials. You would be responsible for ensuring excellent and consistent service. This includes reviewing and approving travel and expense reimbursement requests, partnering with our vendors to fulfill services, and answering questions in a timely and courteous manner.Responsibilities of this position include, but are not limited to:Serve as the primary point of contact for our patients, study sites, vendors, and other related parties.Scheduling travel requests for patients enrolled in clinical trials, including:Arrangements including flights, hotel, ground transportation, and special needs assistance, as well as assist withany additional issues that arise during travelInteraction and management of vendors handling travel requestsReview travel requests against study parameters and seekapprovals where necessaryProcessing expense reimbursements to patients for approved expenses, including review against study parameters and seeking approvals where necessary of those expensesResponsible for training study site personnel on how to use the online portal including:Creating/entering requests in the portal if applicableThe ideal candidate will have the following experience, skills, and knowledge: BS or BA degree or equivalent experienceMinimum 3 years of experience within the customer service or life sciences industry preferredFluencyin English, Spanish, and French(spoken and written)Experience working with multiple independent vendors to achieve results on a deadlineExperience in the travel and/or hospitality industry is a plusStrong computer skills (Excel, Word, Outlook, Internet Explorer)Ability to modify, edit, and create Excel spreadsheets, Word documents.Ability to conduct hotel, venue, and destination research online.Work with financial information, including basic knowledge and understanding of how to convert foreign currency to USD.Attention to detail with the ability to track and manage key dates/deadlinesThe ability to learn quicklyTimely, professional, courteous correspondence and communication with clients, vendors, and colleaguesAbility to prioritize and multi-task.Ability to work in a fast-paced environment.Hard working and reliable with a strong work ethicDiplomatic and discreetVisit our website at www.scoutclinical.com or follow us on LinkedIn for other employment opportunities.WE ARE AN EQUAL OPPORTUNITY EMPLOYER