Job Title

Transcreation ManagerWhy choose Tag?Tag has been the trusted production partner for brands worldwide for over 50 years, helping them achieve their business goals across borders and cultures. With 2,700 experts in 29 countries, we are a global team of collaborators, innovators, and motivators.We pride ourselves on fostering inclusive, empowering environments where individuality is celebrated, and everyone feels safe and supported. By embracing diversity of thought, experience, and expertise, we maximize potential for both our people and clients.As part of dentsu Group since June 2023, Tag combines its unparalleled expertise in delivering personalized, omnichannel content with dentsus innovation and technology infrastructure. Together, we solve clients toughest challenges, creating transformative solutions that drive marketing effectiveness and efficiency across the customer journey.Tag respects individuality and the power of collaboration, turning big ideas into impactful results.The RoleThe Transcreation Manager is responsible to manage day-to-day projects on the Intel account, ensure creative excellence and quality in projects. The person should be responsible for day-to-day vendor and client relationship management, billings, presenting work to clients and identify potential new business and ways of increasing profitability. The role is also responsible for proactively prioritizing and managing tasks and workload, promotion of our language and creative services and give input on improvements, processes and workflows, standard timelines for types of service, communications between departments.Job qualifications2+ years of experience in an advertising or translation agency, including experience handling client Transcreation or Creative briefs A Bachelors degree in related field (i.e. English, Linguistics, International Relations, Marketing, Communications, Business). A combination of education and work experience can be substituted.Bilingual Understand production processes and the essentials of briefs from a transcreation perspectiveExcellent customer service skillsExcellent written and verbal communicationUnderstanding of job-tracking systemsBe highly organized, detail-oriented, ability to multitask and prioritize workload Previous experience of project management applications and Translation Management SystemsSolid understanding of Microsoft Office (Word, PPT, Excel)Knowledge of invoicing processesVendor management experienceJob dutiesOversee Transcreation briefs from start to completion, ensuring quality at every stageDay-to-day management of projects and campaigns including: setting and managing project timelines, estimating/reconciling, project administration, status reporting, handling client approvals Manage client expectations and earn their confidenceEnsure creative excellence in projects by following set creative procedures including interpretation and consolidation of client briefs, with support of Transcreation Director, Senior Transcreation Manager, and Account Management Team, briefing copywriters, translators and proofreaders Develop a good understanding of job tracking systemsIdentify and troubleshoot technological bottlenecks in workflow and/or asset management systemsBe the central conduit for all project communication and status updatesMaintain close contact with Client Services team who are also on the same accountMaintain strong relationships with suppliers and update team on feedback on suppliers, planned holiday or absenceRegularly conduct follow ups after delivery of projects to maintain quality and client relationshipEnsure all client/internal deliverables are met, on time Highlight issues before they become problems to manager, ability to know when and how to escalateAccurately quote all jobs and keep the client updated regularly with any additional costs.Be commercially aware and highlight any costing errors immediately to the TD.Work closely with Senior Transcreation Manager, Transcreation Director and other departments on understanding and planning ahead for priority projects Give input on improvements, processes and workflows, standard timelines for types of service, communications between departments etc.Under supervision of Senior Transcreation Manager manage billings and provide information requested by Financial Controller for monthly billings reportHelp develop and train Project CoordinatorsAs an ethical employer, Tag will never ask job applicants to provide private, sensitive information upfront or make offers of employment contingent on financial requests or responsibilities from any candidate.