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Why Riviera Travel?With almost 40 years of experience as the UKs leading escorted tour operator, we can offer remarkable value on our holidays!Were proud to have won multiple awards for the quality of our holidays and customer service, and weve been awarded the esteemed Recommended Provider accreditation with Which? for 11 years. Plus, were rated Excellent on Trust Pilot, and 96% of our guests say they would travel with us again.Come and enjoy the adventure with us!The Key Account Manager is responsible for achieving the Sales, Profit and Revenue targets and building the brand of Riviera Travel with dedicated key accounts, ensuring the performance of that region is maximised through focusing on Key Accounts. In addition, you will identify high revenue and high potential stores. To achieve the Sales and Revenue targets for your geographical sales area as set by the business. To have a training plan to ensure in your key accounts are familiar with Riviera Travels products through visits in person and attendance of webinars.This is a field-based, predominantly in the South/South East of England The Role:Develop a considered targeted call cycle that focuses on high revenue and high potential stores (Key Accounts) and develop detailed call plans with face to face & virtual contact with targeted key accounts.Responsible for growth of Revenue and Pax numbers.Monitor and report all holiday competitor activity, pricing and marketingAttending monthly sales meetings with National Sales Manager to plan targeted activity in your region to raise awareness and knowledge of the Riviera Travel Brand and maximise sales.Provide key account reports and follow up consistently on the actions set in your sales area.Support projects as a team as and when directed.Implement structured training programme ensuring the agents in your stores are familiar with Riviera Travels USPsRevenue targets set by Riviera Travel are achieved with your accountsImplement successful consumer events in addition to travel agent partners eventsPrepare and host successful agent educational trips i.e. River Cruise Ship day trips, tours and/or River Cruise fam trips, with targeted sales performance post the event to ensure a return on the investmentEnsuring that agreed sales and marketing activity is implemented in the targeted stores and the success of all activity is tracked and monitored to assess ROIAttend and cover stands at travel industry exhibitions or any other events as requiredResponsible for increasing the sign up to our monthly agent newsletter and engagement with our Facebook Trade Sales closed groupSubmit a rolling two-month call plan on a monthly basis to your line manager as requiredTo structure your calendar effectively to ensure maximum time with the agents and all administration and support activities are completed effectively and on time.All Trade Team members are kept updated and informed of activity in your area as appropriateAbout You:Takes Initiative understands what needs to be accomplished and to proceed on ones own within the accountabilities of the jobAnalytical logically analyses facts, data and situationsStrong self-confidence, approachability, well presentedExcellent communication, organisational and planning skillsA good team playerPresentation skills. Must be confident preparing and delivering a presentation to small and large groups of agents and customersProblem solving/complaint handling/diplomacyHas an understanding of negotiation techniques and uses these to influence agentsSetting Objectives and Managing Priorities Understands the importance of monitoring performanceProfitable Account Planning Understands trends, dynamics and opportunities for growthCommercial Decision Making Management & profitable allocation of region budgetCommercial Innovation Is creative in solving commercial challengesUnderstanding Different Styles Has the ability to adapt style and approach to suit relationships at differing levels- from shop floor to MD/Owner levelDrive for Results Seeks to improve efficiency and effectiveness of plans, process and approachMust be prepared to work weekends and evenings as part of your weekly role, with time in lieu received for weekend work. Flexibility will be requiredProficient in Microsoft Office (Word, Excel, Powerpoint)Preferred experience in a B2B and B2C sales roleDegree educated or equivalent preferableMust hold a clean driving licence and be confident to drive long distancesSalary: Up to 37k dependent on experience, plus quarterly bonuses!What we are offering:27 days holiday plus bank holidaysHybrid workingQuarterly Bonus SchemeCar allowanceTraining & Career Development OpportunitiesEmployee Assistance ProgrammeDiscount for you and friends and family on our award-winning holidays!Pension Scheme