Job Title

Role Purpose:The primary objective of this role is to manage Air Freight accounts from start to finish, ensuring excellent customer service and building strong relationships through consistent, high-quality service delivery.Position Specification:Full Account Management:Oversee all bookings from initiation to completion for assigned customers.Develop and maintain strong relationships with allocated customers.Coordination and Communication:Issue booking instructions to overseas offices.Handle both import and export bookings, accepting orders from customers or overseas offices and ensuring successful door-to-door delivery.Provide proactive updates to customers on shipment status, managing exceptions and resolving issues as they arise.Customs and Logistics:Process UK Customs clearances and manage other sites involved in the shipment.Customer Support:Develop processes and tools to enhance customer communication.Take and handle customer inquiries promptly, ensuring timely and accurate billing and accruals.End-to-End File Responsibility:Assume full responsibility for handling all aspects of the file from booking to invoicing.Key Skills:Air Freight Expertise:Strong background in Air Freight Forwarding, with knowledge of both imports and exports.Comprehensive understanding of the entire Air Freight process from start to finish.Customer Service:Excellent communication skills in both written and spoken English.Strong interpersonal abilities, capable of building and maintaining client relationships.Attention to Detail & Results-Oriented:Meticulous attention to detail with a focus on achieving results.Ability to prioritize tasks, work under pressure, and act independently when necessary.Package:Salary: 30,000 - 40,000 + Annual BonusHolidays: 25 days + Bank HolidaysThis role is well-suited for individuals with experience in Air Freight, looking to take full ownership of the account management process while building strong client relationships.