What you'll doFor a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.We are looking for a Legal Services Team Leader to join our organisation. This is an exciting opportunity to lead and empower a team dedicated to delivering first-class legal services while improving business and customer outcomes.As our Legal Services Team Leader, you'll be the voice of legal expertise, particularly focusing on escalated rent and service charge debt. Lead and empower a team of Legal Assistants to manage casework effectivelyProvide training and advice on proactive legal case managementMonitor team caseloads and ensure performance indicators are metManage high-risk debt cases and propose risk mitigation strategiesWe believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.Experience of working within a legal department, housing association, local authority or similar organisationExcellent communication and relationship-building abilitiesAdmitted as a Solicitor in England & Wales or a Fellow of the Institute of Legal Executives (desirable)Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)Generous pension schemeEnhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.Health cash planStaff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.Interest free loans - season ticket loan, tenancy deposit loan, and training loanCycle to work scheme.Life Assurance x 4 annual salaryOnce you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)Generous pension schemeEnhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.Health cash planStaff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.Interest free loans - season ticket loan, tenancy deposit loan, and training loanCycle to work scheme.Life Assurance x 4 annual salaryNotting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.To find out more about our approach to equality, diversity and inclusion please visit:Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via .
Job Title
Service Manager - full time and part time