Job Title

Since 1866, Hamilton & Inches has been Scotlands premier destination for fine jewellery, luxury watches and hand-crafted silver. Based in the heart of the Scottish capital, we have maintained our jewellery & silver workshops since our inception and have a held a Royal Warrant as silversmiths for more than 120 years. To this day, we proudly continue to curate a range of fine jewellery designed and made from our own artisan team and workshops. The Client Services Assistant is a key role to support all activities across the Service department in Hamilton & Inches. This is an exciting, all-encompassing role across all aspects of client service delivery and requires an individual with excellent communication and organisational skills alongside an unwavering commitment to exceptional customer service. The Role Assist with all aspects of the Service department, ensuring excellent customer care and clear communication. Proactively engage with clients in-store and online, handling enquiries, repairs, valuations, and service requests. Process and track repairs with manufacturers, local workshops, and internal teams. Manage incoming emails, calls, and supplier communications, ensuring timely responses and accurate CRM updates. Support and participate in all sales channels across the business including retail, e-commerce, and corporate where necessary. Assist with pricing updates, deadlines, and repair-related training for relevant teams. Handle complaints professionally, escalating to the Service Manager when necessary. Ensure Health & Safety compliance in the workshop and uphold the brands high standards. Provide administrative support for repair-related tasks, ensuring accurate documentation and tracking. Assist the showroom team as needed, offering service expertise and ensuring a seamless client experience. Work collaboratively with cross-functional teams to support interdepartmental processes and ensure a cohesive client experience. Key skills and experience: Customer service experience, preferably in luxury goods, jewellery, or watches. Strong communication skills, both written and verbal, with excellent phone etiquette. Ability to multitask, work under pressure, and manage deadlines effectively. Highly organised with strong administrative and IT skills, including proficiency in Office 365 and CRM systems. Proactive, solutions-focused, and a strong team player with the flexibility to support showroom operations when required. Closing date 18th April 2025